Makiah Gary
Phenix City,AL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Everise
Humana
08.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Home Health Aide Supervisor
Crown Health Services
01.2020 - 07.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Continuum Global Solutions
CVS/caremark
10.2020 - 05.2023
- .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
Solar Panel Installer
Bright Arrow Solar
Sulphur Springs, Texas
01.2022 - 04.2023
- Ensured that all personal protective gear was worn at all times while on the job site.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Connected wiring from the solar panels to inverters or other components in accordance with local codes and regulations.
Overnight Stocker
Walmart
12.2021 - 02.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Receptionist
Piedmont Healthcare
12.2019 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
Childcare Provider
Childcare Network
03.2021 - 03.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Waitress
Popeye's Restaurants
08.2020 - 11.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Sales Associate
Straight Talk
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Waitress/Hostess Divine
Divine Restaurant
01.2019 - 07.2020
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
Education
Valley Community College
Skills
- ADP Workforce Now
- Store Maintenance
- Filing
- Office Equipment Proficiency
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Scheduling
- Consultative Sales
- Multi-Task Management
- Live chat support
- Shipping and receiving understanding
- High-energy attitude
- Worksite safety
- Outdoor installations
Certification
Food handling Microsoft Word Certifications and Licenses CPR
Occupational Safety and Health Administration
Contact
Phenix City, AL 36869
Timeline
Everise
Humana
08.2023 - 10.2024
Solar Panel Installer
Bright Arrow Solar
01.2022 - 04.2023
Overnight Stocker
Walmart
12.2021 - 02.2023
Childcare Provider
Childcare Network
03.2021 - 03.2022
Sales Associate
Straight Talk
03.2021 - 07.2021
Continuum Global Solutions
CVS/caremark
10.2020 - 05.2023
Waitress
Popeye's Restaurants
08.2020 - 11.2021
Home Health Aide Supervisor
Crown Health Services
01.2020 - 07.2024
Receptionist
Piedmont Healthcare
12.2019 - 04.2022
Waitress/Hostess Divine
Divine Restaurant
01.2019 - 07.2020
Valley Community College