Mi' Ahra Brass
Summary
Successful customer service representative with more than four years of experience, addressing customer requests, and concerns. Expert at providing relevant information and options to effectively resolve issues, upbeat, and energetically grace in handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Office Assistant
City Of New Orleans
11.2023 - Current
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Associate Banker
JP Morgan Chase
01.2021 - Current
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
Patient Service Representative
Aramark
01.2019 - 09.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Quickly and accurately serve specific meals to patients with specific dietary needs.
- Patiently and compassion leak assisted patient requiring assistant eating meals.
- Prepare cooking supplies, ingredients and workstations door opening and closing procedures to maximize efficiency.
- Educated patient about therapeutic nutrition, ingredient, selection, food, prep, and meal planning.
- Wash, peel, cut fruits and vegetables in advance to save time on food preparation.
-
Guest Service Representative
Audubon Zoo
09.2017 - 12.2017
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guest with check-ins, account inquiries and any additional information needed.
- Counted cash in register drawer at beginning, and end of shift.
- Maintain reports of transactions and greeted customers when entering and leaving establishment.
- Educated customers on promotions to enhance sales.
- Resolve, customer complaint and maintain, clean and tidy checkout area.
- Used POS system to enter orders process payments and issue receipts.
Parking Attendant
SP Plus Parking
10.2016 - 08.2017
- Issued and collected number tags and provided parking instructions to customer to maintain efficient vehicle flow.
- Wrote and issues citations are warnings to owners of vehicles.
- maintain excellent attendance record consistently, arriving to work on time.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Determine customer needs by asking relevant questions and listening actively to responses.
- Kept facilities, clean, meet and organized at all times to give areas, professional, and fresh appeal.
Shift Leader
Smoothie King
03.2015 - 09.2015
- Completed cash and credit card transactions accurately using POS software.
- Conducted routine inspections of incoming materials to check quality and compliance with establish products specifications.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- planned and adjusted the daily shift needs based on seasonal weekly or hourly business demands.
- Enforced company, policies, and regulations with employees.
- Regulated pricing, inventory, count, and supply during shift hours.
- Stay calm, collected and logical, during stressful moments to identify and implement optimal solutions
- Coached team members and techniques necessary to complete job task.
- Alerted customers to upcoming sales, events and promotion
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Mcdonogh College Preparatory School
New Orleans, LA05.2015
Skills
- complaint resolution
- Administrative support
- Creative problem-solving
- Stocking and replenishing
- Keyholder experience
- Professional, telephone demeanor
- Money handling abilities
- Good listening skills
- Service standard compliance
- Multi-line phone talent
Timeline
Office Assistant
City Of New Orleans
11.2023 - Current
Associate Banker
JP Morgan Chase
01.2021 - Current
Patient Service Representative
Aramark
01.2019 - 09.2019
Guest Service Representative
Audubon Zoo
09.2017 - 12.2017
Parking Attendant
SP Plus Parking
10.2016 - 08.2017
Shift Leader
Smoothie King
03.2015 - 09.2015
High School Diploma -
Mcdonogh College Preparatory School
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