Keywana Brown
Atlanta,Georgia
Summary
Recent graduate holding an Associate's degree in Criminal Justice and a Bachelor's degree in Organizational Leadership. Aiming to leverage my comprehensive background in security, case management, and administration in an entry-level Investigator role at the Georgia Bureau of Investigation (GBI). Skilled in problem-solving, team leadership, and executing detail-oriented tasks in high-pressure situations. Prepared to make a valuable contribution to the GBI's mission of safeguarding public safety and maintaining justice.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Northside Hospital (Embassy Row)
Atlanta
01.2023 - 10.2023
- Supported daily operations, including scheduling and coordinating meetings
- Managed patient records and administrative documents, ensuring confidentiality
- Prepared reports and documentation for hospital administration.
Driver Helper
United Parcel Services, UPS
Atlanta, GA
09.2021 - 01.2022
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
Case Management Intern
Metro Transitional Center
Atlanta
01.2018 - 01.2019
- Assisted in case management for residents transitioning back into the community
- Conducted needs assessments and developed personalized support plans
- Facilitated access to resources such as job training, education programs, and housing assistance
- Maintained accurate and compliant case files according to state regulations.
Security Supervisor
Allied Security Services
Atlanta
01.2016 - 01.2019
- Trained new security officers on policies, procedures, and best practices
- Awarded 'Employee of the Year' in 2018 for exceptional service.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
Customer Service
Kroger's Grocery
Atlanta, GA
08.2016 - 06.2018
- Answered client queries and complaints to provide strong customer service.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Enhanced customer service by efficiently managing COVID-19 hotline operations.
- Provided excellent customer service, resolving complaints promptly and professionally.
Team Leader
Chick Fil A
Atlanta, GA
05.2015 - 07.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sorter
DHL Supply Chain
Atlanta, GA
07.2022 - 01.2023
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Education
Bachelor Of Science - Organizational Leadership
Atlanta Metropolitan State College
Atlanta, GA05.2024
Associate Of Science - Criminal Justice
Atlanta Metropolitan State College
Atlanta, GA05.2018
Diploma - Computer Engineering Technology
DM Therrell
Atlanta, GA05.2014
Skills
- Security & Law Enforcement: Leadership in security operations, protocol development, and officer training
- Case Management: Comprehensive client assessment, care coordination, and resource facilitation
- Administration: Proficient in managing records, reports, and confidential documentation
- Technical Proficiency: Skilled in Microsoft Office Suite, data management software, and security systems
- Leadership: Proven track record in team development and achieving organizational goals
- Communication: Effective in liaising with clients, team members, and stakeholders
- Customer Service
- Computer Skills
- Microsoft Word
- Time Management
- File Organization
- Filing
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Scheduling and calendar management
- Verbal Communication
- Excel spreadsheets
- Mail Management
Certification
- BLS
- Bloodborne Pathogens
- CPR/AED/First-Aid (Completed July 2023)
Accomplishments
- Leadership Excellence Award: Awarded for outstanding contributions to student organizations and community service.
- Internship Excellence Award: Recognized for exceptional performance at Northside Hospital.
- Published Research: Co-authored research on healthcare management strategies, published in the Journal of Healthcare Management.
References
Available upon request.
Timeline
Administrative Assistant
Northside Hospital (Embassy Row)
01.2023 - 10.2023
Sorter
DHL Supply Chain
07.2022 - 01.2023
Driver Helper
United Parcel Services, UPS
09.2021 - 01.2022
Case Management Intern
Metro Transitional Center
01.2018 - 01.2019
Customer Service
Kroger's Grocery
08.2016 - 06.2018
Security Supervisor
Allied Security Services
01.2016 - 01.2019
Team Leader
Chick Fil A
05.2015 - 07.2016
Bachelor Of Science - Organizational Leadership
Atlanta Metropolitan State College
Associate Of Science - Criminal Justice
Atlanta Metropolitan State College
Diploma - Computer Engineering Technology
DM Therrell