Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ke’Zaria Stokes

Cape Coral,FL

Summary

Highly motivated and dependable high school graduate with a 3.6

GPA, proven leadership experience, and a strong foundation in customer service and healthcare support. Passionate about delivering exceptional care and communication in fast-paced environments.

Seeking an entry-level healthcare or patient-support role where I can grow, contribute meaningfully to a team, and continue building toward a long-term career in the medical field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Home Depot
Fort Myers
01.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dining Room Server

Gulf Coast Village
Cape Coral, FL
01.2023 - 02.2024
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Provided compassionate meal service and support to elderly residents in a long-term care setting
  • Ensured dietary needs were met with professionalism and attention to detail
  • Gained firsthand experience working alongside healthcare staff, developing empathy and patient-centered care

Education

Medical Assisting

Cape Coral Technical College
Cape Coral, FL

High School Diploma -

Fort Myers High School
Fort Myers, FL
05.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building

Certification

Med tech Certification

CPR certification

Timeline

Customer Service Representative

Home Depot
01.2024 - 08.2025

Dining Room Server

Gulf Coast Village
01.2023 - 02.2024

Medical Assisting

Cape Coral Technical College

High School Diploma -

Fort Myers High School