Kezia Stevens

• Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
• Implemented the use of Procare to enhance family engagement and streamline administrative functions.
• Oversaw recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
• Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
• Collaborated with fellow colleagues to implement Positive Behavioral Interventions and Supports (PBIS), successfully reaching TIER 3 for the center.
• Mentored new teachers through observation, feedback, and professional development opportunities.
• Maintained center credentials to remain a thriving PreK Counts facility.
• Fostered positive school culture by promoting open communication among staff members and celebrating successes together as a team.
• Planned and executed successful special events, such as graduations, Christmas parties, open houses, and parent-teacher conferences.
• Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
• Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
• Boosted staff morale and performance through implementation of comprehensive training and professional development program.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry staff or parents.
• Ensured compliance with the child care food program.
• Planned school menus complying with established health guidelines and budget limitations.
• Successfully managed and remained a STAR 4 center through Keystone STARS initiative.

• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
• Applied play-based strategies to provide diverse approaches to learning.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Monitored students' academic, social, and emotional progress and recorded in individual files.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
• Allowed for ample outdoor discovery time in schedule each day.
• Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
• Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
• Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
• Fostered safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
• Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.
• Modeled positive behavior and communication skills for students.
• Managed classrooms up to 20 students at a time while ensuring student to staff ratios remained in compliance.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Balanced a wide variety of tasks and responsibilities including short turnaround times on all calls, emails, and faxes while simultaneously ensuring in-person customers received the finest customer care.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained a clean and orderly lobby by mopping floors, emptying trash cans and wiping down surfaces.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.