Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Downs

Westfield,PA

Summary

Dynamic professional with extensive experience in management and sales, notably at Ackley & Son. Proven track record in enhancing customer satisfaction and boosting sales revenue through effective team leadership and innovative strategies. Skilled in staff training and development, with a strong focus on decision-making and problem-solving to drive operational success.

Overview

24
24
years of professional experience

Work History

Secretary

Westfield Tannery
08.2001 - 04.2005
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.

Sales

Aflac
04.2005 - 08.2008
  • Worked with sales team during sales process and assisted with business requirement gathering.
  • Boosted sales revenue by streamlining administrative processes and implementing effective sales strategies.
  • Increased group sales revenue by strategically targeting key markets and developing customized sales proposals.
  • Implemented effective sales techniques to increase revenue and meet sales targets consistently.
  • Sold Supplemental Insurance to the public.

Manager

Ackley & Son
07.2008 - 09.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Made weekly schedules.
  • Open and close the store.
  • Unload truck when the order came in.
  • Price and take care of order.

Manager

Dandy Mini Mart
08.2015 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

High School Diploma -

Cowanesque Valley High School
Westfield PA
06-1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Schedule preparation
  • Sales management
  • Workforce management

Timeline

Manager

Dandy Mini Mart
08.2015 - 06.2025

Manager

Ackley & Son
07.2008 - 09.2014

Sales

Aflac
04.2005 - 08.2008

Secretary

Westfield Tannery
08.2001 - 04.2005

High School Diploma -

Cowanesque Valley High School

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Kristy Downs