Keziah Torres
Summary
A bilingual professional with a proven track record in customer service and store operations, evidenced by a promotion to Retail Sales Key Holder at Party City,demonstrating a commitment to excellence and effective communication. Excelled in enhancing customer satisfaction and safety standards, showcasing strong teamwork and Microsoft Office proficiency. Certified in OSHA and Microsoft Word.
Overview
8
8
years of professional experience
Work History
Retail Sales Key Holder
Party City
04.2024 - Current
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Increased customer satisfaction by providing personalized assistance and recommendations.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
Screener
Pentucket Medical Associates
09.2020 - 05.2021
- Asking covid related questions
- Greeting patients
- Taking temperatures
- Handing out masks
Student Librarian
Whittier Regional Vocational Technical High School
09.2018 - 06.2019
- Issuing and returning books
- General office work
- Data Entry
- Displaying and promoting books
Cashier
Market Basket
10.2016 - 02.2019
- Greeting customers
- Answering to inquiries
- Bagging groceries
- Scanning items
- Reconciling receipts with cash
Education
Master of Science - Accounting and finance
University Massachusetts Boston
12-2027
HIGH SCHOOL DIPLOMA - Business Technology and Marketing Course
Whittier Regional Vocational Tech High School
Haverhill, MA06.2019
Skills
- Bilingual - English/Spanish
- Customer Relations
- Osha Certified
- Certified and Proficient in Microsoft Office
- Teamwork/Collaboration
- Store operations oversight
- Adaptable to Changing Demands
Timeline
Retail Sales Key Holder
Party City
04.2024 - Current
Screener
Pentucket Medical Associates
09.2020 - 05.2021
Student Librarian
Whittier Regional Vocational Technical High School
09.2018 - 06.2019
Cashier
Market Basket
10.2016 - 02.2019
Master of Science - Accounting and finance
University Massachusetts Boston
HIGH SCHOOL DIPLOMA - Business Technology and Marketing Course
Whittier Regional Vocational Tech High School
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