Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Khadar Drummer

Chicago,IL

Summary

Seasoned customer service professional with a strong track record of high productivity and efficient task completion. Specializes in customer service, problem-solving, and communication skills. Excels in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Planet Fitness Gym
Chicago, IL
11.2021 - Current
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Addressed questions related to member services by answering phone calls
  • Handled customer complaints in an efficient and courteous manner.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Verified identity information on new accounts using established procedures.
  • Monitored compliance with organizational security protocols when interacting with members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Kinesiology

University of Illinois At Chicago
Chicago, IL
05-2025

Associate of Arts - Applied Sciences

Richard J Daley Community College
Chicago
07-2024

Skills

  • De-Escalation Techniques
  • Theft prevention
  • Surveillance Protocols
  • Service Upselling
  • Customer Support
  • Healthcare knowledge
  • Adaptability

Affiliations

  • Bodybuilder
  • Health enthusiast

Accomplishments

  • Honors student
  • Phi Theta Kappa Honors Society

References

References available upon request.

Timeline

Member Service Representative

Planet Fitness Gym
11.2021 - Current

Bachelor of Science - Kinesiology

University of Illinois At Chicago

Associate of Arts - Applied Sciences

Richard J Daley Community College

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Khadar Drummer