Khadeef Harding Coleman
Richmond,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Courier
USPack Courier Service
Henrico, VA
03.2023 - Current
- Communicated with customers to coordinate delivery times.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured all packages were properly labeled and sealed.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Communicated customer complaints, requests and feedback to company management.
Customer Service Associate
Lowe's
Henrico, VA
04.2018 - 03.2023
- Greeted customers and identified their needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Supported sales team members to drive growth and development.
- Surpassed sales goals through implementation of successful marketing strategies.
Cashier
Sheetz
Henrico, VA
12.2017 - 03.2018
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA05-2019
Skills
- Customer Service
- Effective Team Leadership
- Organization and Time Management
- Adaptability and Flexibility
- Sales and Upselling
- Problem-solving abilities
- Reliability
- Patience and empathy demonstration
Languages
English
Professional
Timeline
Courier
USPack Courier Service
03.2023 - Current
Customer Service Associate
Lowe's
04.2018 - 03.2023
Cashier
Sheetz
12.2017 - 03.2018
High School Diploma -
Tallwood High School
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