Khadeeja BROWN
Atlanta,Ga
Summary
Knowledgeable Desired position . Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
8
8
years of professional experience
Work History
Team Leader
Chick-fil-A
Atlanta, Ga
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Increased brand visibility by developing and distributing marketing materials across various platforms.
Server
Maggiano's Little Italy
Atlanta
05.2023 - Current
- Serves patrons with food and beverages in a positive and friendly manner
- Transmit orders to the kitchen by recording customers choices and identifying any special request, the customer might have
- Worked to address all customer concerns in a timely and effective manner
- Handled large volume of customers on a day-to-day basis with a sense of calm and good work ethic
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
- Worked to understand the needs of each customer
Server
Top O' the River
Jacksonville
06.2019 - 05.2023
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Developed excellent communication skills by solving customer complaints and issues between employees
- Trained and managed new hires to ensure customer satisfaction
- Responded to guest complaints in a professional and effective way
- Developed new policies and procedures concerning service and guest satisfaction
Certified Optometric Technician
America's Best
Jacksonville
01.2022 - 09.2022
- Provided thorough customer service to patients during check in and check out
- Examine eyes using optical instruments
- Verified insurance, managed schedule, and prep charts for the following day
- Answered all questions regarding products and promotions
- Kept the doctors on schedule through time management and prioritizing appointments to maintain efficient workflow
- Answered patient phone calls, making appointments for eye exams and answering general questions
- Maintained an organized work area and performed daily cleaning tasks in technician area and doctors' room
Cashier/ Team Lead
Dollar General
Rockmart and Jacksonville
04.2017 - 06.2019
- Executed company policies, procedures, and safety standards to ensure the store was clean and safe for customers
- Offered strong customer satisfaction as well as great customer service skill
- Assisted in training new and existing employees on new policies and procedures
- Managed and process sales transactions, provide quality service to customers
- Maintained a balanced register
Education
Bachelor of Science - Marketing
Jacksonville State University
12.2021
Skills
- Leadership
- Ability to Multitask
- Communication
- Customer Service
- Computer
- Teamwork
- Analytical
- Time Management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Documentation and reporting
- Complex Problem-solving
- Sales expertise
Timeline
Team Leader
Chick-fil-A
08.2024 - Current
Server
Maggiano's Little Italy
05.2023 - Current
Certified Optometric Technician
America's Best
01.2022 - 09.2022
Server
Top O' the River
06.2019 - 05.2023
Cashier/ Team Lead
Dollar General
04.2017 - 06.2019
Bachelor of Science - Marketing
Jacksonville State University