Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khadidia Sy

Summary

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Alacrity Solutions
10.2022 - 06.2023
  • Processed catastrophe claims for Hurricane Ian
  • Prepared detailed reports and documentation, including photographs, diagrams, and supporting evidence to support claim decisions
  • Communicated with policyholders, claimants, and witnesses to gather information and statements relevant to the claim
  • Managed a caseload of claims, prioritized tasks, and met deadlines to provide efficient and timely service to policyholders.
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Claims Adjuster

Progressive Insurance
01.2022 - 10.2022
  • Provided immediate support for customers' needs while ensuring claims were resolved swiftly and accurately
  • Analyzed accident reports, police records, and other relevant documents to establish the cause and extent of damages and determine liability
  • Collaborated with repair shops, appraisers, and other professionals to obtain accurate repair estimates and negotiate fair settlements
  • Communicated with lienholders to process title documents and ensure proper resolution of total loss claims.
  • Examined claims forms and other records to determine insurance coverage.


Retention Specialist - Team Lead

AT&T
12.2018 - 12.2021
  • Led a team of retention specialists in developing and implementing strategies to increase customer satisfaction and reduce churn rates
  • Gathered information regarding customer complaints and devised long- term solutions while providing “white-glove” customer service
  • Analyzed customer data, including usage patterns, behavior, and feedback, to identify opportunities for improving retention efforts.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Identified changing customer needs and adapted service strategies to meet them.

Education

B.A. - Psychology

Texas Southern University
Houston, TX

Associates - Social Sciences

Houston Community College
Houston, TX

Skills

  • CRM Systems
  • Microsoft Office Suites
  • 60 WPM typist
  • Xactimate
  • Insurance Policy Coverage Knowledge
  • CCC Reports
  • Accident Scene Investigations
  • Casualty and Property Loss
  • Strong Interpersonal and Communication Skills

Certification

State Farm Auto

State Farm Property

State Farm Fire

State Farm Wind/Hail

State Farm Basic Estimatics

Allstate Property

Timeline

Claims Adjuster

Alacrity Solutions
10.2022 - 06.2023

Claims Adjuster

Progressive Insurance
01.2022 - 10.2022

Retention Specialist - Team Lead

AT&T
12.2018 - 12.2021

B.A. - Psychology

Texas Southern University

Associates - Social Sciences

Houston Community College

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Khadidia Sy