Khadija Hubbard
Michigan City,IN
Summary
Driven professional with a proven track record in customer service and healthcare, demonstrated at Home Depot and Powder Springs Nursing. Excelled in problem-solving and active listening, enhancing customer satisfaction and patient care. Skilled in POS systems and team development, contributing to significant sales growth and operational efficiency.
Overview
10
10
years of professional experience
Work History
Merchandise Associate
Home Depot
Atlanta, CA
08.2019 - 06.2024
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Used pallet jacks to move and position merchandise.
CNA
Powder Springs Nursing and Rehabilitation
Powder Springs, GA
03.2018 - 03.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Server
Steak and Shake
Marietta, GA
06.2014 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Certificate - CNA, EKG
Kennesaw State University
Kennesaw, GA02.2018
GED - General Studies
AK Smaith Center
Michigan City, IN05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Money handling abilities
- Payment Processing
- Product Knowledge
- Order Processing
- Team Development
- POS systems expert
Timeline
Merchandise Associate
Home Depot
08.2019 - 06.2024
CNA
Powder Springs Nursing and Rehabilitation
03.2018 - 03.2019
Server
Steak and Shake
06.2014 - 01.2018
Certificate - CNA, EKG
Kennesaw State University
GED - General Studies
AK Smaith Center