Khadija Khan

- High volume Patient care and customer service

- EMR scheduling, Schedule planning for productivity and patient care goals

- Referral Management, follow up and ensuring systems for success

- Insurance verification and authorization tracking, awareness of insurance policies and deadlines

- Daily preparation of patient charts, documentation and audit's

- collect co-insurance/co-pays from patient

- Multi tasking with extreme attention to detail

- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.

- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.

- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.

- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.

• Obtained client medical history, medication information, symptoms, and allergies.
• Welcomed patients and inquired about wellbeing since last treatment.
• Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
• Maintained clean and safe clinic environment to prevent injuries.
• Communicated with patients and families to answer questions and provide reassurance.
• Collected and documented patient medical information such as blood pressure and weight.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Promoted learning and social development through structured and unstructured playtime.
• Designed monthly activity schedules to balance play, rest and learning time.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Maintained effective schedule balance between rest periods, active play, and instruction.

• Worked as a team member to provide the highest level of service to customers.
• Verified merchandising standards
• Friendly and professional customer interactions
• Money management