Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khadija Lumpkins

Lake Saint Louis,MO

Summary

Here at Endurance I am Focused on pursuits of being a Goal-Oriented Sales Manager. committed to motivating others and offering extensive knowledge. I am looking to be a highly effective mentor driven to evaluate individuals and group performances to implement improvements and set goals. I am a Determined individual with background in establishing and nurturing lucrative relationships with team members to help grow business needs.


Overview

7
7
years of professional experience

Work History

Sales

Endurance Warranty
05.2023 - Current
  • Collaborated with upper management to implement continuous improvements to help exceed team goals by increasing personal goals.
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Exceeded sales quotas and increased profitability through learning new effective sales strategy.
  • Coached and counseled sales professionals in training and on my team, by assisting with selling efforts and helping sales representatives reach their target goals.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of the different types of policies promote sales.
  • Maintained ethical and positive working environment to reduce cancels and promote high retention rates.


Sales Executive and Finance Manager

Oasis Home Protection
07.2022 - 04.2023
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Closed lucrative sales deals using strong negotiation and persuasion skills as Sales Associates needed assistant in finalizing deals as previously referred to as TO.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.

Sales Advisor

CarShield
06.2019 - 04.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Trained and mentored new sales representatives.
  • Developed and implemented sales strategies to increase profits.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.

Boutique Owner

Self-employed
03.2017 - 04.2019
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Built boutique's reputation for effectively serving customers through careful staff management, effective customer relations and smooth service delivery.
  • Stayed on track to exceed growth by skillfully managing personnel, inventory and marketing resources.
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Trained and motivated employees to perform daily business functions.

Education

Bachelor of Science - Major Psychology And Sociology Minor in Business

University of Missouri - St Louis
St Louis, MO
08.2015

Skills

  • Team Management
  • Sales Coaching
  • Call Center Operations
  • Data analysis
  • Active listening
  • Time management
  • Product knowledge
  • Emotional intelligence
  • Goal setting
  • Effective communication
  • Problem solving
  • Organizational skills
  • Performance monitoring

Languages

Urdu
Native or Bilingual

Timeline

Sales

Endurance Warranty
05.2023 - Current

Sales Executive and Finance Manager

Oasis Home Protection
07.2022 - 04.2023

Sales Advisor

CarShield
06.2019 - 04.2022

Boutique Owner

Self-employed
03.2017 - 04.2019

Bachelor of Science - Major Psychology And Sociology Minor in Business

University of Missouri - St Louis

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Khadija Lumpkins