KHADIJA PADGETT
Fairburn,GA
Summary
Customer-focused and results-driven professional with over 10 years of experience in customer service, transaction processing, dispatch operations, and administrative support, I bring a proven track record of handling high-volume calls and providing accurate, timely information. Skilled in cash handling, multitasking, and problem-solving, with a strong commitment to delivering exceptional service and fostering positive customer interactions in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Remote Bank Teller/Patient Service Representative
Arise Virtual Solutions
2018.06 - Current
- Handled inbound and outbound calls to assist customers with orders, reservations, and service requests, ensuring a positive customer experience.
- Facilitated inbound and outbound calls to assist customers with inquiries., assisting customers with orders, reservations, and service requests.
- Processed credit card transactions for vacation packages and service bookings.
- Maintained high performance in fast-paced, remote environment, effectively managing multiple customer interactions.
- Demonstrated strong multitasking skills across various systems and platforms, facilitating seamless service delivery.
Dispatch Supervisor
MTL Limos and Shuttles
2024.10 - 2025.10
- Managed high-volume incoming calls and radio communications, enhancing responsiveness in daily transportation operations.
- Managed high-volume incoming calls and radio communications to support daily transportation operations.
- Coordinated driver assignments and scheduling, optimizing service delivery and minimizing delays.
- Prepared daily operational reports and maintained accurate records, contributing to operational transparency and accountability.
Bus Driver
Fulton County Schools
2021.11 - 2024.10
- Ensured safe, reliable transportation while fostering positive relationships with students and parents.
- Communicated updates on schedules, delays, and routes to keep stakeholders informed.
- Maintained accurate reports and upheld safety standards to ensure compliance and safety.
Assistant Manager
Life Storage
2015.12 - 2018.06
- Delivered customer service by assisting clients with rentals and account inquiries, enhancing client satisfaction.
- Resolved tenant concerns and ensured a positive customer experience.
- Resolved tenant concerns to maintain a positive customer experience and foster tenant retention.
- Facilitated daily operations to enhance efficiency in property management. and property maintenance.
Education
Associate of Business Administration - Business Administration And Management
Georgia Military College
Fairburn, GA2018-06
Skills
- Customer Service & Support
- Call center operations
- Transaction processing
- Data Entry & Order Processing
- Windows application proficiency
- Detail orientation
- Attention to detail
- Professionalism and courtesy
- Deposit and withdrawal management
Certification
Certified Public Notary
Timeline
Dispatch Supervisor
MTL Limos and Shuttles
2024.10 - 2025.10
Bus Driver
Fulton County Schools
2021.11 - 2024.10
Remote Bank Teller/Patient Service Representative
Arise Virtual Solutions
2018.06 - Current
Assistant Manager
Life Storage
2015.12 - 2018.06
Associate of Business Administration - Business Administration And Management
Georgia Military College