Khadijah Taylor
Summary
Dedicated Patient Service Representative with strong skills in customer service and HIPAA compliance. Experienced in managing patient data and supporting healthcare operations to enhance patient experiences.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Cooper Care Alliance
Cherry Hill, NJ
03.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Provided accurate information regarding services and insurance coverage to enhance patient understanding.
- Supported front desk operations by greeting patients and ensuring a welcoming environment.
- Managed electronic health records to maintain up-to-date patient information efficiently.
Pharmacy Manager
Fox Chase Cancer Center, FCCC
Philadelphia, PA
07.2000 - 03.2025
- Managed pharmacy operations to ensure compliance with regulatory standards and patient safety protocols.
- Developed and implemented policies enhancing medication management and distribution efficiency.
- Oversaw the training and development of pharmacy staff, fostering a culture of continuous improvement.
- Collaborated with healthcare teams to optimize pharmacotherapy plans for cancer patients.
- Served as a liaison between pharmacy services and medical staff, enhancing communication and collaboration efforts.
Medical Records Specialist
Fox Chase Medical Records Department
Philadelphia, PA
02.2020 - 10.2020
- Managed patient data entry and retrieval for efficient medical record maintenance.
- Ensured compliance with HIPAA regulations during records management processes.
- Implemented electronic health record (EHR) systems to streamline documentation workflows.
- Trained new staff on medical records protocols and software applications.
- Collaborated with healthcare providers to resolve discrepancies in patient information.
- Developed standard operating procedures for handling sensitive patient information securely.
- Conducted regular audits of medical records for accuracy and completeness.
Education
High School Diploma -
Dobbins Vocational School
Philadelphia, PASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Worxs
- Omincell
- EPIC
Timeline
Patient Service Representative
Cooper Care Alliance
03.2025 - Current
Medical Records Specialist
Fox Chase Medical Records Department
02.2020 - 10.2020
Pharmacy Manager
Fox Chase Cancer Center, FCCC
07.2000 - 03.2025
High School Diploma -
Dobbins Vocational School