Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Khadijah Arbuthnot

Moss Point,MS

Summary

  • Detail-oriented individual with over five years of experience in Customer Service.
  • Self-motivated individual with sales and customer service expertise.
  • Dedicated customer service professional with over five years of experience helping customers with concerns or questions regarding a variety of products and services.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Overview

8
8
years of professional experience

Work History

Night Auditor/Front Desk Agent

Legends Hotel
07.2022 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Closing out the previous day and getting prepared for the next day.

Security Officer

I.P. casino resort and spa
10.2020 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Checked and verified photo identification prior to granting facility access.

Caregiver/Personal Assistant

Al Pro
03.2019 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Front Desk Clerk

Palace Casino Resort
06.2021 - 10.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.

Sitter

Mobile Infirmary Medical Center
09.2018 - 11.2019
  • Demonstrated empathy and kindness to display positive character traits.
  • Employed positive reinforcement methods to encourage good behavior.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Housekeeper

MGM Resorts International
04.2018 - 11.2019
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Customer Service Representative

Fresenius Medical Care
05.2016 - 08.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier/Customer Service

Super Too Foods
04.2015 - 11.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Wilkinson County High School
Woodville, MS

Skills

  • Computer skills
  • Active listening
  • Responsibility
  • Communication
  • Problem Solving
  • Time Management

Additional Information

  • Willing to relocate to within 50 miles.

Timeline

Night Auditor/Front Desk Agent

Legends Hotel
07.2022 - Current

Front Desk Clerk

Palace Casino Resort
06.2021 - 10.2022

Security Officer

I.P. casino resort and spa
10.2020 - Current

Caregiver/Personal Assistant

Al Pro
03.2019 - Current

Sitter

Mobile Infirmary Medical Center
09.2018 - 11.2019

Housekeeper

MGM Resorts International
04.2018 - 11.2019

Customer Service Representative

Fresenius Medical Care
05.2016 - 08.2016

Cashier/Customer Service

Super Too Foods
04.2015 - 11.2015

Wilkinson County High School

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Khadijah Arbuthnot