Khadijah Athanase
Lafayette,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Massage Therapist
Spavia Day Spa
Lafayette, LA
06.2025 - Current
- Delivered customized massage modalities to enhance client wellness and relaxation.
- Utilized various techniques, including Swedish, deep tissue, maternity and hot stone massages, to meet individual needs.
- Educated clients on post-treatment care to promote long-term health benefits.
- Maintained cleanliness and organization of treatment rooms in compliance with spa standards.
- Demonstrated adaptability by tailoring approaches based on client feedback and comfort levels.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Customer Relationship Management Agent
Progressive Auto Insurance
Lafayette, LA
02.2025 - Current
- Managed customer inquiries regarding auto insurance policies, ensuring accurate and timely responses.
- Implemented best practices for compliance with state regulations, reducing errors in policy documentation.
- Informed clients of policies and procedures as well as coverage availability.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed training materials for new agents, enhancing onboarding efficiency and knowledge retention.
Chat Customer Service Representative
World Travel Holdings
Lafayette, LA
05.2022 - 01.2025
- A full-time position where I handled fast-paced inbound customer service and reservation calls focusing on one call resolution. With my exceptional customer service skills, I was able to assist our customers with their vacation needs.
- Facilitated real-time communication with customers via chat to address inquiries and resolve issues.: Connected with customers through instant messaging on a business's website, providing technical support, resolving customer service inquiries, on cruise reservations and offering additional forms of real-time problem-solving.
- Assisted in processing bookings and modifications using proprietary reservation systems.
- Resolved customer inquiries through effective communication and problem-solving strategies.
Lead Direct Support Professional
Community Concepts Inc.
Dumfries, VA
12.2021 - 04.2022
- Household Supervisor that Monitored household conditions, managed groceries, and coordinated medical administration and prescriptions. Conducted fire drills and other emergency drills, fostering client awareness of emergency situations. Supported patients in basic housekeeping tasks, facilitated transportation to appointments or social outings, and ensured safety from health hazards in their environment.
- Supervised daily operations, ensuring compliance with care standards and effective support for individuals with disabilities.
- Developed and implemented individualized support plans, promoting client independence and enhancing quality of life.
- Trained and mentored new staff on best practices for direct support, fostering a collaborative team environment.
Administrative Coordinator/ Behavior Technician
Center for Autism and Related Disorders
Woodbridge, VA
02.2020 - 08.2021
- Implemented center, school, and home treatment programs for patients and families using applied behavior analysis (ABA), teaching everyday behaviors, resulting in five clients graduating and transitioning to independent living. Facilitated the graduation of five clients from the program, enabling their successful transition into independent living. Created and input client and employee schedules to optimize daily operations. Managed incoming calls to ensure efficient communication within the office., input Data and handle all correspondence between client parents and employees.
- Coordinated scheduling and logistics for staff training and development programs.
- Managed communication between departments to enhance collaborative efforts and workflow efficiency.
- Developed and maintained organizational systems for documentation and record-keeping processes.
Insurance Customer Service Agent
Geico
Fredericksburg, VA
03.2018 - 08.2019
- Interacted internally with all GEICO departments and externally engaged with policyholders, Department of Motor Vehicles, Registry of Motor Vehicles, banks, dealerships and other insurance companies to manage customer policies. Upheld, a 90% satisfaction rate as well as the number One slot on my assigned team.
- Resolved customer inquiries and issues efficiently, enhancing satisfaction and retention.
- Managed high-volume call traffic while maintaining quality service standards.
- Developed training materials for new hires, improving onboarding experience and knowledge retention.
Hostess/Front Desk
The Ritz-Carlton/Marriott International
St. Thomas, USVI/Baltimore
02.2016 - 03.2018
- Enhanced guest satisfaction, contributing to restaurant achieving #1 ranking for 7 months. Welcomed and seated guests promptly at their tables while providing arranged tables for groups with special needs. Maintained menu appearance while monitoring seating availability to keep restaurant running smoothly. Spoke to guest via telephone to either confirm or cancel their reservations, while also assigning room, issuing keys, and collecting payment information.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and guest lists using OpenTable software.
- Collaborated with kitchen and waitstaff to optimize service flow.
Key Holder/Supervisor
Everything But Water
St. Thomas, USVI
07.2015 - 11.2016
- Collaborated with store upper management to increase store productivity by 70%, assisted non-management associates in meeting company goals while maintaining both employee and customer satisfaction.
- Supervised daily operations, ensuring exceptional customer service and store presentation.
- Trained and mentored staff on product knowledge and sales techniques.
- Managed inventory levels, conducting regular stock audits to maintain accuracy.
Sales Associate
BEBE Stores Inc.
St. Thomas, USVI
12.2013 - 05.2015
- Supported visual team with merchandise presentations using product knowledge.
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing product displays that drove sales increases.
Education
Bachelor's - English Language and Literature, Creative Writing
Southern New Hampshire University
New Hampshire07-2024
Therapeutic Massage - Massage Therapy
Northern Virginia School of Therapeutic Massage
Falls Church, VA07-2020
Skills
Therapeutic Techniques
- Health Assessment
- Patient Evaluation
- Telehealth Services
- Patient Transportation
- Client Communication
- Customer Care
- Client assistance
- Team Collaboration
- 3 years Leadership
- Stress Management
- Special Needs Care
- Microsoft Office
- Data Entry
- Administrative procedures
- Interpersonal Skills
- Remote
Certification
- LMT - Licensed Massage Therapist
- Data Entry
Timeline
Massage Therapist
Spavia Day Spa
06.2025 - Current
Customer Relationship Management Agent
Progressive Auto Insurance
02.2025 - Current
Chat Customer Service Representative
World Travel Holdings
05.2022 - 01.2025
Lead Direct Support Professional
Community Concepts Inc.
12.2021 - 04.2022
Administrative Coordinator/ Behavior Technician
Center for Autism and Related Disorders
02.2020 - 08.2021
Insurance Customer Service Agent
Geico
03.2018 - 08.2019
Hostess/Front Desk
The Ritz-Carlton/Marriott International
02.2016 - 03.2018
Key Holder/Supervisor
Everything But Water
07.2015 - 11.2016
Sales Associate
BEBE Stores Inc.
12.2013 - 05.2015
Bachelor's - English Language and Literature, Creative Writing
Southern New Hampshire University
Therapeutic Massage - Massage Therapy
Northern Virginia School of Therapeutic Massage
Links
https://www.linkedin.com/in/khadijah-athanase-403879186