Khadijah Bagley
Orlando,FL
Summary
Experienced professional seeking a company where I can use my knowledge to help the company meet and surpass its goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Live Ops Remote
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Shift manager
Taco Bell
09.2003 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
General Education -
Jones High School
Orlando, FL06.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Certification
Certified food service manager
Key Qualifications
- Patience
- Communication
- Active listener
- conflict resolution
- Adaptability
References
Available upon request
Timeline
Customer Service Representative
Live Ops Remote
03.2022 - Current
Shift manager
Taco Bell
09.2003 - 02.2022
General Education -
Jones High School