Summary
Overview
Work History
Education
Skills
Certification
Key Qualifications
References
Timeline
Generic

Khadijah Bagley

Orlando,FL

Summary

Experienced professional seeking a company where I can use my knowledge to help the company meet and surpass its goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Live Ops Remote
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Shift manager

Taco Bell
09.2003 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

General Education -

Jones High School
Orlando, FL
06.1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry

Certification

Certified food service manager

Key Qualifications

  • Patience
  • Communication
  • Active listener
  • conflict resolution
  • Adaptability

References

Available upon request

Timeline

Customer Service Representative

Live Ops Remote
03.2022 - Current

Shift manager

Taco Bell
09.2003 - 02.2022

General Education -

Jones High School

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Khadijah Bagley