Khadijah Baylor
Philadelphia,PA
Summary
Experienced healthcare professional skilled in medical reception, patient registration, and appointment coordination. Expertise in HIPAA-compliant record keeping, insurance verification, and EMR documentation. Focused on enhancing patient service and streamlining clinic operations, with proven capabilities in patient intake, scheduling, and improving patient flow.
Overview
16
16
years of professional experience
Work History
Front Desk Medical Receptionist
ACG Health
Sharon Hill, Pennsylvania
01.2020 - Current
- Assisted patients and visitors at the ACG Health front desk with warm check-in support.
- Verified insurance information and gathered accurate patient details to ensure seamless registration.
- Set up appointments in electronic medical record and calendar systems.
- Contacted patients to verify appointments and collect additional details, enhancing scheduling accuracy.
- Managed incoming phone calls and directed messages to clinical staff.
- Assisted medical staff by coordinating reception tasks and managing patient flow for efficient clinic operations.
- Entered insurance, demographics and health history into patient database.
Medical Assistant
Drexel University College of Medicine
Philadelphia, PA
03.2011 - 01.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Recorded vital signs and updated electronic medical records accurately.
- Administered injections, medications, and treatments according to physician instructions.
- Supported patient intake and rooming in Drexel Medicine outpatient clinics.
- Prepared exam rooms and maintained clinical supplies for physicians.
- Collected specimens and processed lab samples per clinic protocol.
- Coordinated care tasks with nurses, physicians, and Drexel University staff to streamline patient treatment processes.
- Scheduled appointments and managed patient follow-up communications.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription, and data entry, ensuring compliance with clinic standards.
- Communicated with pharmacies to facilitate timely prescription refills, enhancing patient adherence to treatment plans.
- Positioned patients properly during examination or treatment for comfort and safety.
Education
Diploma - Medical Assistant
Thompson Institute
Philadelphia,PA08-2005
Bachelor of Science - Healthcare
Western Governors University
Salt Lake City, UT10-2026
Skills
- Appointment scheduling
- Patient intake
- Insurance verification
- EMR documentation
- Epic charting
- Medical reception
- Patient flow management
- HIPAA compliance
- Paperwork coordination
- Referral verification
Timeline
Front Desk Medical Receptionist
ACG Health
01.2020 - Current
Medical Assistant
Drexel University College of Medicine
03.2011 - 01.2020
Diploma - Medical Assistant
Thompson Institute
Bachelor of Science - Healthcare
Western Governors University