Khadijah Cooley
Miami
Summary
Reliable and detail-oriented customer service professional with 8+ years of experience in high-volume retail and security environments . Proven ability to handle customer service inquiries, resolve issues efficiently and maintain accuracy in fast paced settings. Strong communication, multitasking and problem solving skills with a focus on delivering excellent remote customer service via phone , chat or email.
Overview
13
13
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Miami
06.2024 - Current
- Monitor and patrol assigned areas to ensure safety and compliance with security procedures
- Provide professional customer assistance and clear communication with visitors and staff
- Identify and respond to incidents quickly, maintaining calm under pressure
- Maintain accurate reports and logs of daily activities
Customer Service Cashier
Winn Dixie Stores
Miami
11.2013 - 08.2024
- Assisted customers with product inquiries and store policies.
- Processed customer transactions efficiently at the point of sale.
- Handled cash, credit, and gift card transactions accurately.
- Resolved customer complaints with empathy and professionalism.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
Seasonal Worker
United States Post Office
Miami
11.2020 - 03.2021
- Adhered strictly to postal guidelines for mail processing times and delivery schedules.
- Sorted incoming and outgoing mail accurately and efficiently.
- Maintained a clean and organized work area to ensure efficient operation.
- Collaborated with team members to meet daily operational goals.
- Provided excellent customer service at all times.
Customer Service Representative
Walgreens
Miami
11.2017 - 08.2018
- Processed cash register transactions on POS and provided correct change.
- Received feedback and complaints while demonstrating exceptional customer service.
- Maintained clear checkout area for tidy presentation.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
- Resolved customer complaints through active listening and problem-solving.
Education
High School Diploma -
Booker T Washington High School
Miami, FLSkills
- Customer Service & Support (Phone , Chat , Email )
- Data Entry & Accuracy
- Cash Handling & Transactions
- Conflict Resolution
- Multitasking In Fast- Paced Environments
- Attention To Detail
- Time Management & Reliably
- Fast Learner & Adaptability
Timeline
Security Officer
Securitas Security Services USA
06.2024 - Current
Seasonal Worker
United States Post Office
11.2020 - 03.2021
Customer Service Representative
Walgreens
11.2017 - 08.2018
Customer Service Cashier
Winn Dixie Stores
11.2013 - 08.2024
High School Diploma -
Booker T Washington High School