Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Khadijah Davis

Paulding,Mississippi

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Scientific professional with proven history in laboratory environments, bringing valuable hands-on experience in conducting experiments and supporting research initiatives. Known for effective team collaboration and reliability in adapting to dynamic research needs, with expertise in sample preparation and data analysis.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lab Assistant

South Central Medical Center
04.2025 - 07.2025
  • Prepared and maintained laboratory equipment, supporting efficient operations and workflows.
  • Conducted routine laboratory tests, ensuring accuracy and reliability of results.
  • Assisted in sample collection and processing, adhering to safety protocols and regulations.
  • Documented test results meticulously, enabling timely reporting for patient care decisions.

Customer Service Representative

Capital One
10.2024 - 03.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Rep

Qualfon
10.2023 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Rep

iQor
10.2020 - 09.2023
  • Oversaw warranty counseling process to manage expense controls.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Contacted customers about potential service upgrades, new services and account changes.

Personal Care Aide

Home Center
01.2020 - 07.2021
  • Prepared and maintained laboratory equipment, supporting efficient operations and workflows.
  • Conducted routine laboratory tests, ensuring accuracy and reliability of results.
  • Assisted in sample collection and processing, adhering to safety protocols and regulations.
  • Documented test results meticulously, enabling timely reporting for patient care decisions.

Education

DIPLOMA -

HEIDELBERG HIGH
HEIDELBERG, MS
05.2014

Skills

  • Scheduling
  • Data Entry
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Call Management
  • Infection Control
  • Mobility Assistance
  • Specimen Collection
  • Vital Sign Monitoring
  • Medical terminology knowledge
  • Light Housekeeping
  • Medication Administration
  • Medical record tracking
  • Basic Life Support
  • Recording vital signs
  • Laboratory techniques
  • Specimen processing
  • Lab equipment maintenance
  • Lab inventory management

Certification

  • Certified Phlebotomist
  • Medical Assistant
  • Certified Pharmacy Technician

Timeline

Lab Assistant

South Central Medical Center
04.2025 - 07.2025

Customer Service Representative

Capital One
10.2024 - 03.2025

Customer Service Rep

Qualfon
10.2023 - 10.2024

Customer Service Rep

iQor
10.2020 - 09.2023

Personal Care Aide

Home Center
01.2020 - 07.2021

DIPLOMA -

HEIDELBERG HIGH

Similar Profiles

CREATE PROFILE
Khadijah Davis