Khadijah Jones
Chandler,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Humana/CenterWell
08.2016 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Helped customers find specific products, answered questions and offered product advice.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Manager front store
CVS Health
10.2023 - 06.2024
- Cashier
- Printing out new labels
- Packing and picking
- Closing and opening
- Stocking
- Putting up sales tags up
- Counting registers when closing
- Time sheets
- Manager of store
- Closing duties
- Counting drawers
Education
Associate Of Business Administration - Business Administration
University of Phoenix
Phoenix, AZHigh School Diploma - undefined
Precision high school
Phoenix, AZ05.2008
Skills
- Insurance verification
- Retail Sales Customer Service
- HIPAA
- Data Entry
- CRM software
- Customer service
- Communication skills
- Sales
- Retail sales
- Microsoft Excel
- EMR Systems
- Cold Calling
- Organizational skills
- POS
- Cash handling
- Basic math
- English
- Computer skills
- Medical records
- Microsoft Office
- Typing
- Documentation review
Certification
- Medical assistants
- Present
- How my certification
Timeline
Manager front store
CVS Health
10.2023 - 06.2024
Customer Service Representative
Humana/CenterWell
08.2016 - Current
High School Diploma - undefined
Precision high school
Associate Of Business Administration - Business Administration
University of Phoenix
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