Khadijah Phillips
Philadelphia,PA
Summary
Successful human resource candidate with expertise in employee recruitment and onboarding. Adept at building and maintaining positive relationships with employees and management. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Publicist/Designer/Journalist
Swagher Magazine & Media
2022.01 - Current
- Monitored industry trends and news cycles to identify opportunities for client placements in relevant publications.
- Supported clients in securing speaking engagements at conferences, panel discussions, and industry events to enhance thought leadership positioning.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Developed creative pitches and targeted outreach lists.
- Secured high-profile interviews for clients through targeted media pitching and relationship building.
Social Media & Podcast Specialist
Besties In Business
2021.04 - Current
- Experience working with social media platforms (Linkedin, Pinterest, Facebook, Instagram & Tiktok)
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
HR Administrator
Berkshire Hathaway
2021.05 - 2023.12
- Prepared new hire letters, employee contracts, and corporate policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Oversaw hiring, staffing, and labor law compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
Water Customer Care Rep
City of Philadelphia Water Department
2017.01 - 2021.04
- Investigate and resolve complaints pertaining to utility billing, enrolling customers into payment agreements for residential and commercial accounts.
- Respond to utility account issues and providing information about legal processing related to delinquent accounts or accounts in collections.
- Respond to account inquiries via our help desk emails
- Train new water customer care representatives and assist new team members with questions throughout the day.
- Independently work throughout the day and complete special processed, as necessary.
Education
High School Diploma -
Parkway West
Philadelphia, PASkills
- Relationship Development
- HR Metrics
- HR Support
- Customer service-oriented
- Employment Record Verification
- Employee Paperwork
- Benefits Administration
- Promotional Campaigns
- Media Relations
- Press Kits
- Marketing
- Digital Marketing
- Content Creation
- Attention to Detail
- Critical Thinking
- Graphic Design
- Podcast Promotion
- SEO Optimization
- Press Kit Development
- Project Management
- Social Media Management
- Creative Problem Solving
Certification
HubSpot Academy
Social Media Marketing
March 2022
Foundations Of Project Management
Coursera Course Certificates
December 2022
Timeline
Publicist/Designer/Journalist
Swagher Magazine & Media
2022.01 - Current
HR Administrator
Berkshire Hathaway
2021.05 - 2023.12
Social Media & Podcast Specialist
Besties In Business
2021.04 - Current
Water Customer Care Rep
City of Philadelphia Water Department
2017.01 - 2021.04
High School Diploma -
Parkway West
HubSpot Academy
Social Media Marketing
March 2022
Foundations Of Project Management
Coursera Course Certificates
December 2022
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