Khadijha Atkins
Charlotte,NC
Summary
Led initiatives in service-oriented inventory control and record keeping to drive operational improvements.,Managed staff scheduling to enhance team productivity and efficiency.,Exhibited leadership qualities through hands-on mentorship of junior staff.,Promoted a robust work ethic to ensure exceptional service quality.,Oversaw point of sale (POS) system operations to streamline transaction processes.,Cultivated a strong commitment to customer satisfaction across all service interactions.,Implemented effective cost-control measures to achieve fiscal targets.,Employed conflict resolution techniques to effectively handle customer disputes.,Conducted performance and wage reviews to foster employee growth and engagement.,Executed results-oriented business operations strategies to optimize performance.,Directed marketing and advertising campaigns to elevate brand presence.,Willing to relocate nationwide for career advancement.,Authorized to work in the U.S. for any employer.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Fulfillment Lead
Lowe's Home Improvement
Charlotte, NC
03.2024 - Current
- Performs all work in accordance with established safety procedures
- Resolves routine problems; refers complex issues to higher levels (Supervisor or manager on duty)
- Responsible for the processing of orders and shipments according to company policies and
- Duties and tasks are frequently routine
- Resolves most questions and problems and refers only the most complex issues to higher levels
- Read and comprehend job orders
- Fulfill orders within an hour of receiving
- Contacting over due customer pick up orders
- Working with sales specialist to fulfill large orders. (Lumber and appliances)
- Checking Unfulfilled Reports and audits
- Immediate curbside side dispatching
General Manager
Jimmy John's Sandwiches
Indian Land, SC
06.2019 - 11.2024
- Germ/ Food safety.
- Chemical safety.
- Inventory Count.
- Inventory ordering.
- Monitoring inventory loss.
- Monitoring daily, weekly, monthly, and annual sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Third Party Vendor Processes.
- Restaurant walk through.
- Restaurant building walk through.
- Monitoring food and cooling system’s temperatures.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Incentive pay to engage staff in shift coverage.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Led and directed team members on effective methods, operations and procedures.
Institutional housekeeping
Quality Inn and Suites
Charlotte, NC
01.2018 - 05.2019
- Cleaned and maintained guest rooms, suites, and public areas in a high-volume hotel setting
- Changed linens, made beds, and restocked towels and guest amenities according to hotel standards
- Sanitized bathrooms and high-touch surfaces to ensure guest safety and satisfaction
- Vacuumed, swept, mopped, and polished floors using proper cleaning techniques and equipment
- Reported maintenance issues, lost and found items, and room status updates to supervisors
- Followed safety procedures, chemical handling guidelines, and infection control standards
- Managed time efficiently to meet daily room quotas while maintaining quality
- Provided courteous, discreet service to guests while respecting privacy
Education
Digital Sonography - Some college
Southeastern Community College
Charlotte, NC07.2026
Skills
- Information Security
- Leadership
- Retail sales
- Business Management
- Clean workspace
- Cash handling
- Organizational skills
- Computer skills
- Mentoring
- Communication skills
- Customer Service
- Conflict management
- Negotiation
- Team Building
Certification
- Forklift Certification
- Driver's License
Timeline
Fulfillment Lead
Lowe's Home Improvement
03.2024 - Current
General Manager
Jimmy John's Sandwiches
06.2019 - 11.2024
Institutional housekeeping
Quality Inn and Suites
01.2018 - 05.2019
Digital Sonography - Some college
Southeastern Community College