Khadimatu Ba
Summary
Are you looking for a people-focused, systems-savvy HR professional who loves making things work better—for both teams and new hires? With 2.5 years of hands-on experience in Human Resources, I specialize in onboarding, HR systems, and building better processes that make life easier for employees and HR teams alike. I’ve led onboarding sessions, built scalable workflows from scratch, owned reporting through tools like ADP and Excel, and jumped in wherever needed—from answering support tickets to running intern programs. I’m known as a go-to person (and unofficial SME!) for all things onboarding, I-9s, background checks, and internal tools like Freshservice. I bring a curious mindset, a love for team collaboration, and a habit of spotting small improvements that make a big difference. If you’re a growing team looking for someone who’s organized, adaptable, and ready to build HR with intention—I’d love to connect.
Overview
4
4
years of professional experience
1
1
Certification
Work History
People Team Coordinator
Steampunk
08.2023 - Current
- Manage onboarding and orientation for new hires, including system setup, scheduling, and follow-up communications.
- Set up new employees in ADP and ensure all onboarding tasks are accurately completed.
- Maintain employee records and handle employment verifications, I-9 processing, and change requests through Freshservice.
- Respond to internal HR inquiries professionally via phone and email; provide guidance on HR processes and policies.
- Prepare confidential HR correspondence and compile recurring reports including headcount, turnover, and compliance metrics from ADP.
- Support high-volume background screening processes for new hires and contractors, including education and employment verifications.
- Assist with payroll-related processes, policy rollouts, open enrollment, and performance reviews.
- Created and implemented scalable HR processes, including a Tuition Reimbursement Program and Incident Report Workflow.
- Recognized as a System and Process SME, regularly leading documentation and design of new HR workflows.
- Supported the 2024 and 2025 Intern Programs: scheduled onboarding events, drafted communications to interns and managers, and created event programming.
- Founded and led Interpunk, a community group for interns transitioning to full-time employees; organized monthly meetings and events.
- Played a key role in migrating the HR inbox to Freshservice, streamlining ticket handling and team collaboration.
- Continuously evaluate and improve HR processes to enhance employee experience and operational efficiency.
HR Intern
Steampunk
06.2023 - 08.2023
- Coordinated new hire orientation sessions, ensuring all onboarding paperwork and IT equipment were prepared and ready.
- Processed and maintained employee records with Fresh service Change requests in compliance with company standards.
- Pulled reports from ADP for employee headcount, turnover and data audits.
- Managed the employee background check and screening process.
- Collaborated with the HR team on ad-hoc projects, including diversity and inclusion initiatives and compliance audits such as the required I9 audit in July 2023 and helped review over 500 I9s.
- Became Subject Matter Expert (SME) in Background checks, reimbursement program, onboarding, employment verifications, I9s, support desk, and orientation.
Barista
Starbucks
Centreville, VA
02.2022 - 05.2023
- Prepared high-quality espresso beverages and specialty drinks with precision and efficiency.
- Manage a fast paced environment while keeping high energy, practicing effective communication and maintaining excellent customer contact.
- Produced a high number of orders coming from in-person customers and delivery orders, showing an aptitude in multitasking and attention to detail.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Assisted in training new baristas on beverage preparation techniques and customer interaction protocols.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Calculated and distributed tips on a weekly basis.
Education
Associate’s - psychology
George Mason University
01.2019
Human Resources Certificate - undefined
Western Governor’s University
01.2022
Skills
- HRIS & Payroll Systems: ADP
- Data Analysis & Reporting: Excel
- Applicant Tracking Systems: iCIMS
- Performance Management: Lattice
- IT Service Management: Fresh Service
- Background Check system: HireRight
- Communication system: Outlook, Slack, Microsoft Teams
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
Associate Professional in Human Resources (APHR) – HRCI – 2023
Timeline
People Team Coordinator
Steampunk
08.2023 - Current
HR Intern
Steampunk
06.2023 - 08.2023
Barista
Starbucks
02.2022 - 05.2023
Human Resources Certificate - undefined
Western Governor’s University
Associate’s - psychology
George Mason University