Khadizatul Efti
Brooklyn
Summary
Visionary professional with 8+ years of experience in customer service and pharmacy operations, excelling in cash handling, medication management, and team collaboration. Demonstrates expertise in enhancing workflow efficiency and fostering customer loyalty through clear communication and innovative problem-solving. Committed to leveraging skills in pharmacology and drug safety to drive positive outcomes and continuous improvement.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Lead Pharmacy Technician
CVS Pharmacy
Brooklyn
11.2023 - Current
- Guide customers on medication use, improving satisfaction through clear communication.
- Assist in sterile compounding, ensuring safety and precision in IV preparations.
- Manage inventory records, maintaining accuracy for efficient pharmacy operations.
- Support prescription processing, enhancing workflow and reducing wait times.
- Provide drug interaction advice, fostering trust and customer loyalty.
- Supervised and trained pharmacy staff on medication dispensing procedures.
- Managed daily pharmacy operations and workflow for efficient service delivery.
Front Desk Receptionist
Charm Aviation
Manhattan
06.2022 - 12.2023
- Greet and assist guests daily, enhancing customer satisfaction.
- Verify personal and payment details, ensuring compliance.
- Uphold company policies for consistent guest experiences.
- Address and resolve customer issues promptly.
- Organize and confirm appointments and meetings efficiently.
- Fostered a welcoming environment by greeting guests, enhancing their overall experience and encouraging repeat visits.
Passenger Service Agent
Swissport JFK Airport
04.2022 - 12.2022
- Resolved passenger issues, enhancing satisfaction and compliance with airline protocols.
- Facilitated check-in and boarding, ensuring smooth operations for over 100 flights weekly.
- Assisted special needs passengers, improving accessibility and travel experience.
- Processed travel documents and vouchers, maintaining accuracy and efficiency.
Customer Service Associate
Duane Reade
01.2021 - 03.2022
- Resolved customer concerns swiftly, enhancing satisfaction and loyalty.
- Reduced on-hold times by promptly answering calls, improving service efficiency.
- Addressed billing issues accurately, ensuring compliance and customer trust.
- Assisted in locating products, increasing sales and customer retention.
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing customer satisfaction and loyalty.
- Processed $4,000+ daily transactions, ensuring accuracy and efficiency.
- Assisted over 100 customers in product choice and rewards enrollment.
- Resolved inquiries, boosting customer satisfaction and loyalty.
- Handled returns and exchanges, ensuring smooth customer experiences.
- Streamlined checkout processes, significantly reducing wait times and improving overall customer satisfaction.
Cashier
Sahadi's
05.2018 - 12.2020
- Processed cash transactions ensuring accuracy and customer satisfaction.
- Managed gift card and refund transactions efficiently.
- Balanced cash drawers at each shift's start and end with precision.
- Fostered positive customer relationships by actively engaging with patrons, leading to noticeable improvements in repeat business.
- Processed customer transactions efficiently at a busy specialty grocery store.
Cashier/ Server
Taheni Mediterranean Grill
07.2018 - 01.2019
- Handled cash, credit, and debit transactions following company policies.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints with professionalism and empathy to enhance satisfaction.
- Performed other duties as assigned by management.
Education
Associates -
Borough of Manhattan Community College of The City University of New York
New York, NY 08.2025 - 04.2026
Skills
- Prescription Filling
- Customer Service
- Team Collaboration
- Insurance Verification
- Workflow Optimization
- POS System
- Medication Storage
- Drug Management
- Drug Safety
- Pharmacology
- IV Preparation
- Cash Handling
- Inventory Control
- Patient Advocacy
- Medical Billing
- Data Entry
- Inventory management
- Medication dispensing
Languages
English
Full Professional
A1
Bengali
Native/ Bilingual
A1
Timeline
Associates -
Borough of Manhattan Community College of The City University of New York
08.2025 - 04.2026
Lead Pharmacy Technician
CVS Pharmacy
11.2023 - Current
Front Desk Receptionist
Charm Aviation
06.2022 - 12.2023
Passenger Service Agent
Swissport JFK Airport
04.2022 - 12.2022
Customer Service Associate
Duane Reade
01.2021 - 03.2022
Cashier/ Server
Taheni Mediterranean Grill
07.2018 - 01.2019
Cashier
Sahadi's
05.2018 - 12.2020