Khadjah Brown
The Bronx,NY
Summary
Dedicated professional with a background in healthcare and customer service, notably at Elara Caring. Excelled in patient care, including wound care and emotional support, and demonstrated exceptional problem-solving skills in high-stress customer service scenarios. Achieved increased customer loyalty through empathetic resolution of complaints, showcasing strong interpersonal and personal hygiene assistance abilities.
Overview
2
2
years of professional experience
Work History
Home Health Aide
Elara Caring
06.2024 - Current
- Performed wound care and dressing changes, following strict infection control protocols to promote healing.
- Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
- Monitored and reported changes in patients' health conditions, collaborating with healthcare teams to adjust care plans.
- Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
Customer Service Cashier
Jamit Bistro
02.2024 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Purple Pizza
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Lehman College
Bronx, NY06-2025
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
Timeline
Home Health Aide
Elara Caring
06.2024 - Current
Customer Service Cashier
Jamit Bistro
02.2024 - 06.2024
Customer Service Representative
Purple Pizza
06.2023 - 09.2023
GED -
Lehman College
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