Summary
Overview
Work History
Education
Skills
Accomplishments
Key Qualifications
Certification
Languages
Timeline
Generic

Lakeshia Williams

Gladewater,TX

Summary

Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in fast-paced environments. Collaborative team player consistently achieving personal and business objectives. Recognized for effectively resolving escalated customer support issues and maintaining high levels of customer satisfaction. Experienced in managing high volumes of inbound calls, adept at utilizing CRM systems, excels in active listening and multitasking. Seeking to leverage professional skills and medical education to contribute to the success of an innovative healthcare organization as a skilled Care Provider for elderly, convalescents, or individuals with disabilities in both home and care facility settings.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Caregiver

Elara Caring
06.2025 - Current
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.

Inspector

Sanderson Farms Processing Plant
01.2025 - 01.2025
  • Responsible for checking the birds to make sure all guts and remaining were removed
  • Removed the complete bird from the line when tumors appear on the bird
  • Sanitation in work area
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Identified and addressed safety risks during routine inspections, significantly reducing workplace accidents.
  • Enhanced safety protocols by conducting thorough inspections of construction sites to identify and mitigate potential hazards.

Customer Service Representative

Concentrix
10.2003 - 12.2024
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chat and emails to facilitate customer service and resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Documented activity in customer accounts in an accurate manner and ensured confidentiality.
  • Entered customer account data and communicated in a clear and concise manner.
  • Identified customer needs, provided resolutions to problems, and followed established procedures.
  • Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Frame Assembler

Sunbelt Manufacturing
08.2020 - 09.2022
  • Cut pieces with saw plastic and wood for picture frames
  • Assemble picture frames and canvas
  • Staining wood picture frames
  • Developed strong relationships with suppliers, ensuring a consistent and reliable supply of materials for production needs.
  • Maintained a clean and organized work environment, ensuring safety standards were upheld at all times.
  • Increased production speed while maintaining precision by optimizing the usage of power tools and equipment.
  • Kept accurate records of completed projects, materials used, and time spent on tasks for efficient inventory management and job costing purposes.
  • Displayed strong attention to detail when assembling frames, ensuring that each piece was accurately measured, cut, and joined together securely.
  • Created custom frames to meet needs of individual customers.
  • Contributed to a positive work atmosphere by fostering teamwork and collaboration among colleagues.
  • Communicated effectively with supervisors to address any concerns or issues during the assembly process.

Administrative Assistant/Secretary

Texas Die Casting
09.2018 - 08.2020
  • Handled incoming and outgoing telephone calls, scheduled job interviews, and maintained files.
  • Managed general administrative activities to ensure efficient day-to-day operations of the office.
  • Prioritized and managed workload to meet deadlines and provided professional customer service.
  • Data entry
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.

Host/Hostess

Sonic Drive-In
08.1999 - 05.2018
  • Collected payments from patrons, processed credit card transactions, handled cash and used a Point of Sale system
  • Communicated with other staff members to meet customer needs
  • Contributed to the attainment of a satisfying dining experience by providing excellent customer service
  • Demonstrated adaptability and team work by assisting with and completing other duties during high volume times
  • Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for Sonic-Drive In restaurant with social relevancy and intentionality.

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy
Clearwater, FL
01.2025

Diploma -

Gladewater High School
Gladewater, TX
05-2001

Skills

  • Strong verbal communication skills
  • Problem solving skills
  • Prioritization and scheduling
  • Accurate data entry
  • Executing given tasks
  • Elderly care
  • Dependable and responsible
  • Patient assessments

Accomplishments

  • Achieved CPR certification by completing HSI certification class with accuracy and efficiency.

Key Qualifications

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)

Certification

  • CPR certified, for HSI - Class completion 6/9/2025 - Expiration 6/2027

Languages

English
Full Professional

Timeline

Caregiver

Elara Caring
06.2025 - Current

Inspector

Sanderson Farms Processing Plant
01.2025 - 01.2025

Frame Assembler

Sunbelt Manufacturing
08.2020 - 09.2022

Administrative Assistant/Secretary

Texas Die Casting
09.2018 - 08.2020

Customer Service Representative

Concentrix
10.2003 - 12.2024

Host/Hostess

Sonic Drive-In
08.1999 - 05.2018

Diploma - Medical Billing and Coding

Ultimate Medical Academy

Diploma -

Gladewater High School

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