Khady Lo
New York ,NY
Summary
Dynamic professional with a strong background in security and customer service, demonstrated at Ever Bright Reality Corps and Red Lobster. Excelled in CCTV surveillance and relationship building, significantly enhancing customer satisfaction and team operations. Skilled in emergency response and adept at managing high-pressure situations, ensuring safety and positive experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Ever Bright Reality Corps
06.2023 - Current
Managed and led team operations.
Birth and Postpartum Doula
Lila Care
04.2021 - 05.2023
- Alleviated anxiety for expectant families through ongoing emotional assistance.
Hosting
Bagatelle Restaurant
12.2013 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Handled phone reservations and to-go orders.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Service Representative
Red Lobster
12.2013 - 11.2019
Enhanced overall customer satisfaction.
Education
CUNY
New York, NY01.2013
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- Surveillance
- Emergency response
- Access control
- Complex Problem-solving
- Relationship building and management
- Patrol operations
- Document management
- Security equipment operation
- Emergency management
- Dispatch
- Report generation
- Emergency evacuation procedures
- Screening wands
- Security camera monitoring
- Reporting skills
- ID verification
- Keen observer
- English fluency
Certification
NYC SECURITY LICENSE
DOULA CERTIFICATION
Timeline
Security Officer
Ever Bright Reality Corps
06.2023 - Current
Birth and Postpartum Doula
Lila Care
04.2021 - 05.2023
Hosting
Bagatelle Restaurant
12.2013 - 03.2020
Customer Service Representative
Red Lobster
12.2013 - 11.2019
CUNY
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