Khai Thornberry
Cheltenham,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
Cheltenham, MD
06.2023 - Current
- Supported sales team members to drive growth and development.
- Resolved customer complaints in a professional manner.
- Greeted walk-in and phone guests, determining interests and needs.
- Processed online orders using point-of-sale systems.
- Maintained an organized workspace while stocking merchandise.
- Maintained cleanliness standards throughout the store area.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided product knowledge to customers on the features and benefits of products.
- Cross trained and supported in other departments such as fulfillment, starbucks, style, general merchandising, and guest services.
Sales Associate
James Avery Artisan Jewelry
San Antonio, TX
11.2020 - 08.2021
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Tracked sales performance metrics to identify trends in the market place.
- Greeted guests and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Computed purchases and received and processed cash or credit payment.
- Processed transactions using a point-of-sale system.
- Built and maintained relationships with peers and upper management to drive team success.
- Informed and educated guests on product care for jewelry, and offered additional services to maintain the condition of such jewelry.
Sales Advisor
H&M Hennes & Mauritz
San Antonio, TX
11.2019 - 04.2020
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Fostered relationships with customers to expand customer base and retain business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
Lead Cashier
Forever 21
San Antonio, TX
06.2018 - 11.2019
- Provided support to other departments when needed such as stocking shelves or running register.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Greeted customers and provided excellent customer service.
- Maintained work area and kept cash drawer organized.
- Responsible for opening and closing registers accurately according to established procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
Associate of Arts - Music
Northwest Vista College
San Antonio, TX12-2020
High School Diploma -
Earl Warren High School
San Antonio, TX06-2018
Bachelor of Arts - Vocal Performance
Texas A&M University - Kingsville
Kingsville, TXSkills
- Report Preparation
- Information Protection
- Guest Relations
- Customer Service
- Detail Oriented
- Food and Beverage Area Setup
- Computer Skills
- Payment Processing
References
References available upon request.
Timeline
Guest Advocate
Target
06.2023 - Current
Sales Associate
James Avery Artisan Jewelry
11.2020 - 08.2021
Sales Advisor
H&M Hennes & Mauritz
11.2019 - 04.2020
Lead Cashier
Forever 21
06.2018 - 11.2019
Associate of Arts - Music
Northwest Vista College
High School Diploma -
Earl Warren High School
Bachelor of Arts - Vocal Performance
Texas A&M University - Kingsville