Omar Jauregui
Ontario,CA
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
8
8
years of professional experience
Work History
Guest Advocate
Target
Chino Hills, CA
02.2024 - Current
- Maintained an organized workspace while stocking merchandise.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints in a professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Identified opportunities for improvement in operational processes.
- Operated equipment such as scanners and scales to process transactions accurately.
- Maintained cleanliness standards throughout the store area.
- Processed online orders using point-of-sale systems.
- Assisted other departments when needed to maintain efficient operations.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Provided product knowledge to customers on the features and benefits of products.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Greeted walk-in and phone guests, determining interests and needs.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Cook
Weinerschnitzel
Ontario, CA
07.2021 - 12.2023
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Adhered to food safety standards when storing and preparing foods.
- Resolved customer complaints regarding food quality or services provided.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Organized storage areas for efficient usage of space.
- Monitored stock levels of food items and ordered more when necessary.
- Supervised and trained kitchen staff on proper preparation techniques.
Packing, Shipping, and Receiving Assembler
Walmart
Chino, CA
02.2017 - 08.2020
- Unloaded trucks using pallet jacks, dollies and hand carts.
- Stacked finished goods in designated areas within the warehouse.
- Processed customer returns quickly and efficiently.
- Managed hazardous material handling processes in accordance with local regulations.
- Assessed team performance against established goals and objectives.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Implemented effective communication protocols within the organization.
Education
GED -
Chaffey College
Rancho Cucamonga, CASkills
- Stress Tolerance
- Guest Relations
- Complaint Handling
- Property Security
- Information Protection
- Report Preparation
- Customer Service
- Issue Resolution
- Flexible Schedule
- Computer Skills
- Knowledge of local area
- Warehouse picking
- Forklift Operation
- Shipment Processing
- Material Handling
- Palletizing
- Stock allocation
- Product Inspection
- Shipping and receiving
- Loading and unloading
- Pallet Construction
- Barcode scanning
- Lift Equipment Operation
- Heavy Equipment Operation
- Flatbeds and utility beds
- Order Picking
- Warehouse Operations
- Effective prioritization
- Scheduling expertise
- Efficiency Improvement
- Decision-making skills
- Endurance
- Safety Requirements
- Good sportsmanship abilities
- Assessing performance
- Food handling
- Supply Restocking
- Surface cleaning
- Frying
- Grilling
- Order Verification
- Food presentation
- Fine Dining
- Sanitation
Languages
Spanish
Professional
Timeline
Guest Advocate
Target
02.2024 - Current
Cook
Weinerschnitzel
07.2021 - 12.2023
Packing, Shipping, and Receiving Assembler
Walmart
02.2017 - 08.2020
GED -
Chaffey College
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