Khairi Frierson
Portsmouth,VA
Summary
Experienced Sales Manager with Proven Expertise in Account Management and Client Retention With over 7 years of leadership in sales and client relations across industries like telecommunications and insurance, I bring a track record of exceeding sales targets, optimizing client portfolios, and driving customer satisfaction. At Verizon Wireless, I led a high-performing team, surpassing sales goals by 20%, while at Liberty Mutual, I expanded the client base by 20% through strategic engagement. At T-Mobile, I improved customer satisfaction by 30% and enhanced operational efficiency. Eager to leverage my skills in relationship management, strategic growth, and team leadership to deliver exceptional results as an account executive.
Overview
9
9
years of professional experience
Work History
Senior Sales Lead/ Trainer
Cellular Sales Verizon
Virginia Beach, VA
03.2022 - Current
- Led a team to exceed sales targets by 20%, utilizing strategic mentoring and training to enhance client engagement and account growth.
- Developed and implemented innovative account management strategies, which resulted in a 20% increase in revenue from key accounts and stronger client relationships.
- Negotiated contract terms to maximize profitability while ensuring long-term partnerships and sustained client satisfaction.
- Expanded the customer base by introducing new sales and account management techniques, resulting in significant growth and improved account retention.
Insurance Broker
Liberty Mutual
01.2020 - 03.2022
- Managed a diverse portfolio of insurance accounts, fostering strong client relationships and building trust through personalized service
- Resolved complex client issues promptly, resulting in a 30% improvement in customer satisfaction and strengthening long-term relationships.
- Utilized analytical skills to tailor insurance packages to client needs, optimizing value and increasing satisfaction.
- Expanded the client base by 20% by implementing innovative account growth strategies and identifying new business opportunities.
Senior Sales Associate
Tmoblie
Virginia Beach, VA
06.2015 - 01.2020
- Consistently ranked in the top 5 sales representatives in the region at T-Mobile for 5 years, demonstrating excellence in driving client satisfaction and revenue growth.
- Achieved #1 ranking in business activations and customer satisfaction for 5 consecutive quarters, through proactive account management and tailored solutions for business clients.
- Outperformed monthly and quarterly sales targets, achieving top performance in revenue generation, activations, and customer retention.
- Surpassed customer satisfaction KPIs by consistently ranking #1 in the region for 5 consecutive quarters, driving both new activations and customer loyalty.
Education
Associate Of Business Administration - Business
Bryant And Stratton College - Newport News
Newport News, VA06.2020
Skills
Client Relationship Management
Upselling and Cross-Selling
Contract Negotiation
Account Retention Strategies
Revenue Growth and Forecasting
CRM Tools (eg, Salesforce, HubSpot)
Project Management
Strategic Communication
Team Collaboration
Internships
- Walt Disney World College Program
Timeline
Senior Sales Lead/ Trainer
Cellular Sales Verizon
03.2022 - Current
Insurance Broker
Liberty Mutual
01.2020 - 03.2022
Senior Sales Associate
Tmoblie
06.2015 - 01.2020
Associate Of Business Administration - Business
Bryant And Stratton College - Newport News