Andrew Shiels
1337 W Rosemonte Dr,AZ
Summary
High-performing sales and customer service professional with a proven track record of exceeding goals, building strong client relationships, and delivering personalized solutions. Experienced in fast-paced, metrics-driven environments requiring strong communication, attention to detail, and the ability to explain complex information clearly. Skilled in consultative selling, objection handling, and creating positive customer experiences that drive repeat business.
Overview
5
5
years of professional experience
Work History
Sales Trainer
Super Star Car Wash
Phoenix, AZ
02.2025 - Current
- Developed and delivered training programs to enhance sales techniques and customer engagement skills.
- Conducted workshops on product knowledge to improve team performance and service quality.
- Assessed training needs through observation and feedback to tailor sessions for maximum impact.
- Collaborated with management to create onboarding materials for new sales staff, streamlining their transition.
Teardown Technician
JM Collision Center
Laveen, AZ
10.2024 - 01.2025
- Operated diagnostic equipment to assess vehicle conditions and identify necessary repairs.
- Conducted routine maintenance tasks, ensuring vehicles met safety standards and performance expectations.
- Assisted in body repair processes using industry-standard tools and techniques for quality outcomes.
- Collaborated with team members to streamline workflow and enhance overall shop efficiency.
Framer
Damians Framing LLC
Phoenix, AZ
11.2023 - 02.2024
- Constructed wood frames using precision tools and equipment.
- Interpreted blueprints and technical drawings to ensure accurate assembly.
- Collaborated with team members to optimize workflow and increase productivity.
- Maintained a clean and organized workspace to adhere to safety standards.
Service Advisor
Meineke Car Care
Phoenix, AZ
04.2023 - 11.2023
- Assisted customers in identifying automotive service needs and provided accurate recommendations.
- Coordinated service appointments and managed customer inquiries to enhance satisfaction.
- Educated customers on vehicle maintenance options and benefits for informed decision-making.
- Processed customer transactions efficiently while maintaining accurate records of services rendered.
Assistant Manager
Take 5 Oil Change
Phoenix, AZ
04.2022 - 04.2023
- Assisted in managing daily operations to ensure efficient workflow and service delivery.
- Trained and mentored new team members on company procedures and customer service standards.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Monitored inventory levels and coordinated procurement to maintain stock availability.
Car Detailer
Velasquez Mobile Detailing
Phoenix, AZ
01.2021 - 07.2022
- Performed thorough exterior and interior cleaning of vehicles using specialized tools and techniques.
- Applied wax and polish to enhance vehicle appearance and protect surfaces from damage.
- Inspected vehicles for damage and reported findings to ensure transparency with customers.
- Utilized eco-friendly cleaning products to promote sustainability in detailing processes.
Warehouse Ambassador
Amazon
Phoenix, AZ
12.2020 - 05.2021
- Assisted in receiving, processing, and storing inventory in compliance with safety protocols.
- Operated material handling equipment to transport products efficiently throughout the warehouse.
- Conducted regular quality checks on incoming shipments to ensure accuracy and condition.
- Collaborated with team members to maintain organization and cleanliness of work areas.
Education
High School Diploma -
Golden Valley Highschool
Santa Clarita, CASkills
Consultative Sales & Closing
Client Relationship Management
Communication & Active Listening
Pipeline & Time Management
Objection Handling
Documentation & Accuracy
Team Training & Leadership
Performance-Driven Environments
Objective
Motivated and results-driven professional seeking to transition into a fast-paced financial services environment where strong sales ability, client relationship management, and communication skills can be leveraged to guide individuals through important financial decisions. Eager to contribute to a high-performance team by building trust, delivering value, and consistently exceeding performance expectations.
Timeline
Sales Trainer
Super Star Car Wash
02.2025 - Current
Teardown Technician
JM Collision Center
10.2024 - 01.2025
Framer
Damians Framing LLC
11.2023 - 02.2024
Service Advisor
Meineke Car Care
04.2023 - 11.2023
Assistant Manager
Take 5 Oil Change
04.2022 - 04.2023
Car Detailer
Velasquez Mobile Detailing
01.2021 - 07.2022
Warehouse Ambassador
Amazon
12.2020 - 05.2021
High School Diploma -
Golden Valley Highschool