Khaled Mohammed
Vallejo,CA
Summary
Versatile IT Technician and Security Officer with a strong background in technical support, network optimization, and security operations. Skilled in troubleshooting hardware, managing access control systems, and providing exceptional customer service. Adept at adapting to dynamic work environments and ensuring seamless business operations. Holds a Bachelor of Science in Computer Science and brings a detail-oriented, problem-solving approach to every role.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Swing Education
09.2024 - Current
- Delivered lesson plans and instructional materials provided by classroom teachers to over 100 students across 5 schools, ensuring continuity in education and reinforcement of core concepts.
- Maintained classroom routines and schedules for 20+ classrooms, fostering a structured and supportive learning environment that minimized disruptions.
- Built strong rapport with students by providing consistent encouragement and academic support, resulting in positive feedback from 90% of teachers and administrators.
- Supervised 50+ students daily during lunchroom and recess activities, ensuring safety and promoting positive social interactions.
- Recognized as a "Star Substitute" for exceptional performance, reliability, and adaptability across multiple grade levels and subject areas.
IT Specialist
Workcite, INC.
10.2021 - Current
- Provided comprehensive IT support for a small offices, maintaining and troubleshooting 20+ PCs, 10+ mobile devices, and the office network, resolving 90% of technical issues independently and minimizing downtime.
- Set up and configured video conferencing systems (PCs, projectors, microphones) for weekly team meetings and client presentations, ensuring seamless communication for 50+ meetings annually.
- Streamlined IT processes, such as device setup and software updates, reducing setup time by 30% and improving overall office efficiency.
IT Technician
AKA Co
02.2018 - 03.2021
- Delivered remote technical support, resolving 90% of issues without onsite visits and maintaining an average resolution time of under 2 hours, significantly reducing downtime for 50+ end-users.
- Planned and executed website development projects, converting mockups into functional web pages using HTML, JavaScript, AJAX, and JSON.
- Conducted proactive maintenance on 100+ hardware and software systems, decreasing system failures and extending the lifespan of critical equipment.
- Reduced monthly support tickets through regular system updates, patches, and user training sessions.
Fiber Optic Trainee
Fiber-Way
06.2018 - 09.2018
- Completed 270+ hours of hands-on training in fiber optic systems.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
Education
Bachelor Of Science - Computer Science
Al-Imam Mohammed Ibn Saud Islamic University
Riyadh, SA09.2018
Skills
Communication- written and oral
Conceptual and analytical skills
Effective interpersonal skills
Leadership
Teamwork
Time management
Organization
Problem-solving
Detail-oriented
Timeline
Substitute Teacher
Swing Education
09.2024 - Current
IT Specialist
Workcite, INC.
10.2021 - Current
Fiber Optic Trainee
Fiber-Way
06.2018 - 09.2018
IT Technician
AKA Co
02.2018 - 03.2021
Bachelor Of Science - Computer Science
Al-Imam Mohammed Ibn Saud Islamic University
Additional Information
- Hard working
- Flixable (day - swing - grave)
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