Khali Milo
Twin Falls,ID
Summary
Experienced care provider skilled in assisting elderly, convalescents, and individuals with disabilities with daily living activities, whether in their homes or a care facility. Proficient in maintaining cleanliness and organization in households, including bed-making, laundry, dishwashing, and meal preparation. Knowledgeable in offering guidance to families and healthcare teams regarding health concerns, nutrition, hygiene, and household chores.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Companion
Homewatch CareGiversInc
Boise, ID
04.2024 - Current
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Encouraged independence through skill-building exercises tailored to each client''s unique abilities and limitations.
- Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
- Supported families by maintaining clear communication about their loved one''s progress and overall health status.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Assisted with daily living activities, running errands, and household chores.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Customer Service Representative
Liberty Tax Service
Twin Falls, ID
10.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Line Cook
Outback Steakhouse,Twin Falls, ID
Twin Falls
05.2018 - 05.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Server
Prasais
Twin Falls
03.2016 - 07.2016
- Clean, open restaurant, customer service, handle cash, handle food.
Therapy tech
Wdb inc.
08.2015 - 02.2016
- Basic daily living skills, paperwork, cleaning, hygiene.
Therapy tech
Wdb inc
03.2015 - 07.2015
- Basic daily living skills, paperwork, cleaning, hygiene.
Therapy tech
Wdb inc
10.2012 - 04.2014
- Basic daily living skills, paperwork, cleaning, hygiene.
Crew member
Mcdonalds
03.2012 - 08.2012
- Open restaurant, clean, customer service, cash handling, register, drive thru, food handling.
Cashier
Walmart
01.2010 - 12.2010
- Run register, hand cash, customer service, clean, other duties as needed by supervisor.
Skills
- Customer Service Skills
- Cash Handling
- Microsoft
- Decision-making support
- Resilience Strengthening
- Task Delegation
- Empathy Development
Certification
- Medication Administration, Assist with medications.
- CPR, 08/01/16, 08/01/18
Timeline
Companion
Homewatch CareGiversInc
04.2024 - Current
Customer Service Representative
Liberty Tax Service
10.2021 - 05.2023
Line Cook
Outback Steakhouse,Twin Falls, ID
05.2018 - 05.2020
Server
Prasais
03.2016 - 07.2016
Therapy tech
Wdb inc.
08.2015 - 02.2016
Therapy tech
Wdb inc
03.2015 - 07.2015
Therapy tech
Wdb inc
10.2012 - 04.2014
Crew member
Mcdonalds
03.2012 - 08.2012
Cashier
Walmart
01.2010 - 12.2010
- Medication Administration, Assist with medications.
- CPR, 08/01/16, 08/01/18