Khalia Boyd

Core Skills

• Oversaw daily retail store operations to ensure efficiency and customer satisfaction.
• Led team of retail staff to achieve sales goals and maintain service standards.
• Customer Service Excellence
• Cash Handling & POS Systems
• Merchandising & Product Displays
• Vendor Relations & Product Ordering
• Loss Prevention & Store Security
• Employee Training & Onboarding
• Compliance with Alcohol Sales Laws

Operational Skills

• Opening and Closing Store Procedures
• Daily Sales Reporting & Cash Reconciliation
• Shelf Organization and Restocking
• Managing Deliveries and Vendor Shipments
• Maintaining Clean and Organized Store Environment
• Monitoring Inventory Levels and Preventing Shortages
• Implementing Promotional Displays and Sales Strategies

Leadership & Management Skills Sales/ Customer Experience Skills

• Supervising and scheduling retail staff
• Coaching employees to improve sales performance
• Delegating tasks and maintaining productivity during shifts
• Handling customer complaints professionally
• Supporting store manager with daily operations and decision making
• Building relationships with regular customers
• Maintaining high customer satisfaction and repeat business

Customer Service & Sales

• Delivered friendly, knowledgeable service to create a positive shopping experience and encourage repeat business.
• Upsold premium products and promoted featured items to increase store sales.
• Assisted customers with product recommendations based on preferences, occasions, and budget.

Developed expertise in wines, beers, spirits, and specialty liquors to assist customers effectively.

• Explained flavor profiles, origins, and pairing suggestions to customers.

Inventory & Stock Management

• Restocked shelves, coolers, and displays to maintain product availability.
• Assisted with inventory counts and monitored stock levels to prevent shortages.

• Maintained consistent quality and accuracy while preparing high-volume dishes daily.
• Operated broilers, grills, and steamers to cook meats, vegetables, rice, and other menu items.
• Restocked ingredients and prepared food items to ensure efficient kitchen operations during service.
• Washed, peeled, and prepped ingredients for a variety of menu items and recipes.
• Modified recipes to accommodate customer substitutions and food allergen concerns.
• Quickly memorized menu items and ingredients to support customer inquiries.
• Collaborated with kitchen staff to maintain efficient workflow and meet service demands.
• Certified in multiple kitchen stations including Dish, Prep, Pizza/Sandwich, Salad, Broiler, and Sauté.

• Prepared and cooked menu items following established recipes and standards.
• Maintained cleanliness and organization of kitchen workstations and equipment.
• Collaborated with team members to ensure timely meal service during peak hours.

• Recruited and trained team members to maintain efficient café operations.
• Supervised daily store operations and ensured high standards of food quality and customer service.
• Coordinated team schedules and tasks to maintain productivity during busy shifts.
• Maintained inventory and ensured proper stocking of supplies and ingredients.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Assigned tasks to associates based on skill level to maximize productivity.
• Conducted inventory counts and monitored inventory accuracy.
• Collaborated with staff to improve customer satisfaction and streamline operations.
• Implemented improvement plans to address operational issues and increase efficiency.

• Supervised daily operations and staff performance in retail environment.
• Managed inventory levels and ensured product availability for customers.
• Trained new employees on store policies and customer service standards.

• Managed staff scheduling to ensure adequate coverage and operational efficiency.
• Resolved customer complaints and ensured positive shopping experiences.
• Maintained merchandising standards and monitored inventory levels.
• Mentored employees and coached staff on customer service and sales strategies.
• Collaborated with leadership to implement operational improvements.
• Responded to customer questions regarding products, pricing, and availability.

• Supervised daily operations and ensured compliance with company policies.
• Trained and mentored new staff on store procedures and customer service standards.
• Managed inventory control to maintain stock levels and organization in aisles.