Khalia Ladson

Engaging and customer focused Retail Sales Specialist with additional experience in child tutoring and persona-based communication.Known for adapting language and approach to meet diverse needs whether in a retail setting or a one-on-one learning environment.. Proven track record at Alo Yoga, Nordstrom Rack, and Macy’s. Now seeking to apply sales, communication, and behavioral awareness skills to tech-forward roles involving AI training and conversational design.

Retail Sales Persona Notes & Voice Practice (Personal Project)

• Documented common shopper behaviors and communication styles while working in retail. Used this as a foundation for building sample interaction scripts and experimenting with tone, objection responses, and product storytelling.

Retail Tech Curiosity – Self-Guided Exploration

• Routinely study how chatbots and automated customer service tools communicate in retail settings. Practice identifying errors or unnatural language and brainstorming improvements to make conversations feel more human and brand-aligned.

Language Experimentation in Real-Time

• On the sales floor and in tutoring sessions, adjusted vocabulary and tone depending on the audience (e.g., calming an upset child vs. closing a hesitant shopper). Developed a natural ear for conversational nuance—ideal for training AI to speak effectively with different user types.