Khalia Peterson
Splendora
Summary
Customer Service Representative with over six years of experience specializing in conflict resolution, compliance, and workflow optimization. Implements automated systems and fosters cross-functional collaboration, enhancing service quality and efficiency. Committed to mentoring new hires and developing strategic service protocols that elevate customer satisfaction.Dedicated professional skilled in managing diverse administrative tasks and ensuring smooth office operations. Recognized for fostering collaborative environments and enhancing team dynamics. Committed to delivering exceptional customer experiences through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Sunnova
Houston
09.2025 - 01.2026
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for team members.
- Assisted in preparing documents and reports for management review.
- Provided administrative support to office staff and management
- Managed phone calls, emails, and visitor inquiries professionally
- Prepared letters, reports, and internal documents
- Maintained accurate filing systems (physical and electronic)
- Scheduled meetings and managed calendars
- Assisted with general office duties to ensure smooth daily operations
Staffing agency Office Assistant temporary job
Montgomery Central Appraisal District
Canoe
01.2025 - 08.2025
- Supported day to day administrative and clerical tasks
- Updated records and performed accurate data entry
- Assisted with inventory and office supply management
- Helped maintain a clean, organized, and professional
- Scan documents and USBs
Certified assistant
Right at home
Houston
04.2024 - 06.2025
- Great at collaborating with play and providing support to patients and
Customer Service Repai
ALORICA
04.2022 - 03.2024
- Hancing Coordinate co-efforts to streamline workflow and boost efficiency. Developing to
Customer Support Agent
Cox Communications
Baton Rouge
10.2019 - 10.2023
- Сох Resale complex inquiries, enhance satisfaction, seduce repeat calls, streamline support processes. Fostered strong for COX's department Proposed and implemented new memperment strategies, leading to imp
Team Lead
Easy Med Health Insurance
03.2018 - 02.2022
- Led 13 agents, hancing patient care and digital service delivery Optimised workflows via Sal beating by % in 7th Resolved escalated patient is, improving faction by within a year
Education
Belaire High School -
Belaire High School
Baton Rouge, LA 08.2014 - 05.2018
Skills
- Communication
- Workflow Optimization
- Compliance
- Team Collaboration
- Technical Support
- Office Administration
- Filing & Record Management
- Data Entry & Documentation
- Scheduling & Appointment Management
- Email & Telephone Communication
- Customer Service
- Microsoft Word, Excel & Outlook
- Meeting Coordination
- Public Speaking
- Quality Assurance
Problem Solving
Workflow Optimizations
Strategic Planning
Teamwork Data
Analysis Compliance
Communication Training
Prescribing Guidelines
Healthcare Counseling
Microsoft office Proficiency
Time Management
Customer Satisfaction
Market Research
Record Keeping
Audit Readiness
New Hire Onboarding
Cross-functional Collaboration
Service Quality Enhancement
Customer Care Standards
Automated Systems Implementation
Negotiation Skills
Conflict Resolution
Client Relationship Management
Timeline
Administrative Assistant
Sunnova
09.2025 - 01.2026
Staffing agency Office Assistant temporary job
Montgomery Central Appraisal District
01.2025 - 08.2025
Certified assistant
Right at home
04.2024 - 06.2025
Customer Service Repai
ALORICA
04.2022 - 03.2024
Customer Support Agent
Cox Communications
10.2019 - 10.2023
Team Lead
Easy Med Health Insurance
03.2018 - 02.2022
Belaire High School -
Belaire High School
08.2014 - 05.2018