Khalia Peterson
Splendora,TX
Summary
Customer Service Representative with over six years of experience specializing in conflict resolution, compliance, and workflow optimization. Implements automated systems and fosters cross-functional collaboration, enhancing service quality and efficiency. Committed to mentoring new hires and developing strategic service protocols that elevate customer satisfaction.Dedicated professional skilled in managing diverse administrative tasks and ensuring smooth office operations. Recognized for fostering collaborative environments and enhancing team dynamics. Committed to delivering exceptional customer experiences through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sunnova
Houston, Tx
09.2025 - 01.2026
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for team members.
- Assisted in preparing documents and reports for management review.
- Provided administrative support to office staff and management
- Managed phone calls, emails, and visitor inquiries professionally
- Prepared letters, reports, and internal documents
- Maintained accurate filing systems (physical and electronic)
- Scheduled meetings and managed calendars
- Assisted with general office duties to ensure smooth daily operations
Staffing agency Office Assistant temporary job
Montgomery Central Appraisal District
Canoe, Texas
07.2025 - 08.2025
- Supported day to day administrative and clerical tasks
- Updated records and performed accurate data entry
- Assisted with inventory and office supply management
- Helped maintain a clean, organized, and professional
- Scan documents and USBs
Certified nurse assistant
Right at home
Houston, Texas
04.2024 - 06.2025
- Supported clients in managing daily living activities and personal care requirements.
- Ensured clean and safe environment for clients and staff.
- Engaged clients, families, and healthcare teams through effective communication.
- Facilitated patient mobility through assistance and rehabilitation exercises.
- Delivered companionship and emotional support to elevate client well-being.
- Supported patients in shaving, bathing, and oral hygiene to encourage healthy habits and enhance overall wellness.
- Coordinated activities of daily living, personal hygiene management, feeding, and ambulation.
- Performed routine assessments of patient vitals, including blood pressure, blood sugar, and heart rate.
Customer Service Representative
ALORICA
04.2022 - 03.2024
- Processed high-volume calls while upholding an optimistic attitude.
- Captured customer interactions thoroughly within company systems.
- Partnered with team members to enhance service quality.
- Delivered product information and directed customers through processes.
- Coached new staff on customer service protocols and tools.
- Handled escalated complaints employing professionalism and empathy.
- Leveraged CRM software to monitor customer feedback and identify trends.
Customer Support Agent
Cox Communications
Baton Rouge
10.2019 - 10.2023
- Facilitated preparation of presentations and reports for stakeholders.
- Managed correspondence and communication with clients and vendors.
- Coordinated company events and enhanced employee engagement activities.
- Streamlined and preserved filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
- Welcomed visitors in a professional manner, addressing inquiries and directing to appropriate personnel.
Team Lead
Easy Med Health Insurance
03.2018 - 02.2022
- Directed team in executing new health insurance policies and procedures.
- Facilitated training sessions for new staff on operational workflows.
- Oversaw team performance ensuring adherence to industry regulations.
- Coordinated interdepartmental communication to optimize service delivery.
- Formulated approaches to enhance customer service response times.
- Managed daily operations to ensure efficiency in claims processing.
- Guided junior staff in enhancing problem-solving and decision-making skills.
- Evaluated customer feedback to pinpoint opportunities for process enhancement.
- Directed team members, ensuring timely completion of tasks to high standards.
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05.2018
Skills
- Communication
- Workflow Optimization
- Compliance
- Team Collaboration
- Technical Support
- Office Administration
- Filing & Record Management
- Data Entry & Documentation
- Scheduling & Appointment Management
- Email & Telephone Communication
- Customer Service
- Microsoft Word, Excel & Outlook
- Meeting Coordination
- Public Speaking
- Quality Assurance
Problem Solving
Workflow Optimizations
Strategic Planning
Teamwork Data
Analysis Compliance
Communication Training
Prescribing Guidelines
Healthcare Counseling
Microsoft office Proficiency
Time Management
Customer Satisfaction
Market Research
Record Keeping
Audit Readiness
New Hire Onboarding
Cross-functional Collaboration
Service Quality Enhancement
Customer Care Standards
Automated Systems Implementation
Negotiation Skills
Conflict Resolution
Client Relationship Management
Certification
Pharmacy technician
Timeline
Administrative Assistant
Sunnova
09.2025 - 01.2026
Staffing agency Office Assistant temporary job
Montgomery Central Appraisal District
07.2025 - 08.2025
Certified nurse assistant
Right at home
04.2024 - 06.2025
Customer Service Representative
ALORICA
04.2022 - 03.2024
Customer Support Agent
Cox Communications
10.2019 - 10.2023
Team Lead
Easy Med Health Insurance
03.2018 - 02.2022
High School Diploma -
Belaire High School