Khalia White
St Catherine,Jamaica
Summary
Dedicated customer service representative with extensive industry experience. Demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Proven track record in maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-driven.
Overview
5
5
years of professional experience
Work History
Kitchen Staff Member
Raising Cane's Restaurants
Hampton, VA
07.2024 - 09.2024
- Monitored inventory of supplies and communicated needs to supervisor.
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Maintained cleanliness of work areas throughout shift.
Lifeguard
Continental Pools
Hampton, VA
05.2024 - 09.2024
- Monitored swimmers to ensure safety in the pool area.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Enforced all safety regulations and posted rules for patrons.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Customer Service Representative
Hinduja Global Solutions
Kingston, Jamaica
05.2019 - 04.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Tourism And Hospitality Management
University of The Commonwealth Caribbean
Kingston, Jamaica06-2027
Bachelor of Science - Tourism And Hospitality Management
Excelsior Community College
Kingston06-2018
Skills
- Food Preparation
- Health Code Compliance
- Computer Proficiency
- Call Center Operations
- Customer Relationship Management (CRM)
- Active Listening
- Customer Service
Timeline
Kitchen Staff Member
Raising Cane's Restaurants
07.2024 - 09.2024
Lifeguard
Continental Pools
05.2024 - 09.2024
Customer Service Representative
Hinduja Global Solutions
05.2019 - 04.2024
Bachelor of Science - Tourism And Hospitality Management
University of The Commonwealth Caribbean
Bachelor of Science - Tourism And Hospitality Management
Excelsior Community College
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