Khalid Alrawi

Lipton toyota

Fort Lauderdale, FL

01.2020 - Current

Manage internet incoming leads and phone calls.
Respond to email, phone, and text inquiries in a professional, well-spoken manner.
Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
Build strong rapport with customers. Perform high-quality, professional, knowledgeable presentations and demonstrations of new/used vehicles.
Maintain customer satisfaction.
Followed up with customers to build long-term relationships and successful referrals.
Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
Provided quotes to customers on different vehicles, financing options, warranties.
Explained differences between models to clients, comparing and discussing capabilities and features.
Negotiated prices with customers to ensure maximum profitability for dealership.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Answered phone calls from prospective buyers inquiring about new or used cars.
Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
Conducted test drives with customers to demonstrate vehicle performance and features.
Contacted previous customers via telephone or email to follow up on satisfaction levels.
Showcased vehicle features and took customers on test drives in local area.
Scheduled appointments for potential buyers at the dealership showroom.

Summary