Khalid Niles-Rodney
San Diego,CA
Summary
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10680 Treena St #450, San Diego, CA 92131
04.2023 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, coordinating with local law enforcement as needed.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Maintained accurate logs of activities, incidents, and observations during shifts.
- Assisted in training new security personnel on protocols and procedures.
- Collaborated with management to improve security measures and protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Preload Operations Supervisor
United Parcel Service, UPS
7925 Ronson Rd, San Diego, CA 92111
06.2016 - 10.2024
- Supervised daily preload operations to ensure timely package processing and delivery.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Coordinated schedules and resource allocation for optimal staffing levels during peak hours.
- Conducted regular safety inspections to uphold workplace safety regulations and practices.
- Collaborated with management to develop training programs for new hires and existing staff.
- Resolved operational issues promptly, minimizing impact on overall productivity and service quality.
- Oversaw inventory management to minimize disruptions in the supply chain while maintaining adequate stock levels for efficient operations.
- Monitored performance metrics to identify areas requiring improvement and develop targeted action plans accordingly.
- Mentored new employees on company policies, procedures, and job responsibilities, accelerating their onboarding process.
- Established clear expectations for staff members regarding work ethic, punctuality, attendance policies as well as overall professionalism in the workplace environment.
- Boosted employee morale through recognition programs, team-building activities, and ongoing support.
- Coordinated logistics efforts between multiple departments to streamline transportation processes for improved delivery times and reduced costs.
- Managed daily scheduling of staff to ensure optimal coverage during peak hours and maintain customer satisfaction levels.
- Reduced package handling time by optimizing loading procedures and training staff on best practices.
Lab Assistant
UCSD
9500 Gilman Dr, La Jolla, CA 92093
06.2015 - 08.2015
- Conducted experiments and analyzed data to support research objectives.
- Maintained laboratory equipment, ensuring optimal functionality and safety compliance.
- Prepared and organized samples for testing, streamlining workflow efficiency.
- Collaborated on research projects, contributing insights to enhance experimental design.
- Developed standard operating procedures to improve consistency in lab processes.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrated competence in collecting lab samples for testing.
- Prepared specimens for testing and analysis.
- Worked closely with lab staff on special projects.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
Games Sales Associate
Sea World San Diego
500 SeaWorld Dr, San Diego, CA 92109
05.2013 - 06.2015
- Engaged customers by providing exceptional service and product knowledge in game sales.
- Assisted in inventory management to ensure optimal stock levels for games and merchandise.
- Trained new associates on sales techniques and customer engagement strategies.
- Developed promotional displays to enhance visibility of games, increasing customer interest.
- Implemented feedback mechanisms to improve product offerings based on customer preferences.
- Collaborated with team members to achieve monthly sales targets and maintain a high-performance work environment.
- Maintained up-to-date knowledge of gaming industry trends and releases to effectively recommend products tailored to customer preferences.
- Implemented effective inventory management strategies for optimal product availability and minimal shrinkage.
- Performed thorough cleaning routines throughout the store daily to maintain a welcoming and organized environment for customers.
- Increased overall store sales by consistently promoting and selling games, accessories, and consoles.
- Resolved customer complaints promptly and professionally, fostering goodwill and maintaining brand reputation.
- Provided exceptional customer service for a positive shopping experience, resulting in repeat customers and increased revenue.
Education
San Diego Miramar College
San Diego, CASkills
- Detail-oriented
- Superior customer service
- Complex Problem-solving
- Reliability
- Operations management
- Conflict de-escalation
- Conflict resolution techniques
- Asset protection
- High level of integrity
- First aid and CPR certified
- Verbal and written communication
Timeline
Security Officer
Allied Universal Security Services
04.2023 - Current
Preload Operations Supervisor
United Parcel Service, UPS
06.2016 - 10.2024
Lab Assistant
UCSD
06.2015 - 08.2015
Games Sales Associate
Sea World San Diego
05.2013 - 06.2015
San Diego Miramar College