Khalid Nur
Minneapolis
Summary
Recent finance graduate with experience in financial analysis, document review, and customer service. Comfortable working with Microsoft excel to analyze financial data and assess profitability, solvency, and liquidity. Detail-oriented with strong problem solving skills and the ability to manage time effectively. Fluent in multiple languages and able to adapt quickly in fast paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Support Agent
Delta Airlines
06.2021 - Current
- Reviewed and processed travel and baggage claim documents to ensure compliance with airline policies.
- Verified customer information and financial documents for accuracy and regulatory requirements.
- Organized, categorized, and maintained detailed reports of lost/delayed baggage claims.
- Communicated with internal departments and external clients to correct document errors.
- Assisted passengers with documentation needs, maintaining high-quality service and confidentiality.
Financial Analyst Intern
Mercy Center
06.2024 - 08.2024
- Analyzed financial statements and reports for accuracy and compliance.
- Maintained accurate records of transactions and expenses.
- Collaborated with various departments to track financial performance.
- Used microsoft excel to calculate profitability, solvency and liquidity of specific companies.
Cashier
Target
01.2018 - 01.2020
- Managed financial transactions with accuracy and provided excellent customer service
- Balanced cash drawer at the beginning and end of each shift
- Assisted customers with inquiries, promotions, and special offers to improve sales
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts (B.A.) - Finance
Augsburg University
Minneapolis, MN04.2024
Skills
- Document review & quality control
- Microsoft Excel (VLOOKUPs, SUMIFs, PivotTables)
- Data entry & record-keeping
- Compliance & regulatory knowledge
- Strong analytical & problem-solving skills
- Attention to detail & time management
- Fluent bilingualism in somali and swahili
Timeline
Financial Analyst Intern
Mercy Center
06.2024 - 08.2024
Customer Service Support Agent
Delta Airlines
06.2021 - Current
Cashier
Target
01.2018 - 01.2020
Bachelor of Arts (B.A.) - Finance
Augsburg University
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