Khalidah Lee
Houston,TX
Summary
Dedicated customer service representative with strong focus on organization and compassionate approach. Seeking to contribute to patient access and administrative processes. Committed to delivering excellent service, excels in accurately verifying information and enhancing overall patient experience.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
NRG-Reliant
09.2019 - 08.2022
- Responsible for setting up appointments for new electricity services in addition to recovering former customers that changed providers due to promotional offerings and marketing efforts
- Utilized courteous and professional telephone techniques and interpersonal skills to establish an maintain rapport with customers
- Ability to multitask handling two chats at one time while replying to emails and chats efficiently
- Required to track a daily log of sales, new plans, switch-away, and transfer of service
- Maintained the task of renewing/upgrading plans to the account and activating/disconnecting services
- Providing advanced details of the bill amount including past due balances, deposits, auto-payments, and payment extensions
Medical Claims Specialist
Coventry Health Care
05.2017 - 09.2019
- Responsible for answering questions for providers and plan sponsors
- Daily resolving claim/contract related issues by phone
- Duties included documenting and tracking contact activity of assisting providers with claim inquiries
- Handle incoming requests/status for appeals and pre-authorizations statuses
- Performing the review of claim history to ensure accurate tracking of benefit maximums and/or share of costs
- Using applicable system tools and resources to service the caller resulting in first-time resolutions
Customer Service Billing Agent
Best Buy
01.2015 - 05.2017
- Helped facilitate, coordinate, and resolve issues with customers by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.
- Handled inbound and outbound calls, communicate inside and outside organization by means of telephone and email
- Utilize SAP to bill and price invoices
- Ensured all necessary information was gathered and verified prior to releasing invoices
- Provided excellent customer service for the sales department, and offered products such as appliances, account theater products and insurance
- Scheduled appointments, placed orders, online chat and resolved billing issues and any other tasks assigned by manager
Education
HS DIPLOMA -
WILLOWRIDGE HIGH SCHOOL
HOUSTON, TX05-1998
Skills
- Customer Service
- Data Entry
- PowerPoint
- Access
- Excel
- MS Word
- Exceptional telephone etiquette
- Encoder Pro
- Customer invoicing
- Billing
References
Available upon request
Timeline
Customer Service Specialist
NRG-Reliant
09.2019 - 08.2022
Medical Claims Specialist
Coventry Health Care
05.2017 - 09.2019
Customer Service Billing Agent
Best Buy
01.2015 - 05.2017
HS DIPLOMA -
WILLOWRIDGE HIGH SCHOOL
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