Khalidullah Sahebi
Richmond,VA
Summary
Experienced international banker working with directly with customers, managing employees, and ensuring compliance with national and international regulations, including World Bank anti-terror and anti-money laundering guidelines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer service representatives
Freedom Auto Group
01.2023 - 01.2025
- Processed billing statements for vehicle sales and services efficiently.
- Managed customer inquiries related to billing and payment issues promptly.
- Verified accuracy of financial documents for compliance with dealership standards.
Western Union Officer
Bank-e-Millie Afghan
Kabul, Afghanistan
01.2020 - 01.2021
- Serving as manager of branch operations
- Interacting directly with customers
- Reviewing and reconciling all transactions to ensure AML/CFT compliance
- Primary contact with World Bank regarding AML/CFT compliance
- Supervising and auditing employees at other branches
- Evaluating customer service skills of employees at other branches
- Orientation of new employees and new users
Western Union Assistant
Bank-e-Millie Afghan
Kabul, Afghanistan
01.2019 - 01.2020
- Managed daily bank operations and ensured compliance with banking regulations.
- Supervised and trained staff on customer service and operational procedures.
- Developed strategic plans to enhance customer engagement and loyalty programs.
Executive & Correspondent Officer
Bank-e-Millie Afghan
Kabul, Afghanistan
01.2015 - 01.2019
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services to enhance understanding.
- Resolved customer complaints through effective communication and problem-solving.
- Scheduled appointments for customers with banking specialists as needed.
Cashier
Bank-e-Millie Afghan
Kabul, Afghanistan
01.2012 - 01.2015
- Assisted customers with account inquiries and provided relevant product information.
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Managed cash drawer, ensuring proper cash handling and adherence to policies.
Education
Bachelor - Business Administration (Hons)
Maryam University
Kabul, Afghanistan01.2021
High School Diploma -
Bibi Maryam High School
Pakistan01-2010
Skills
- Billing processing
- Financial compliance
- Customer inquiry management
- Transaction reconciliation
- Customer relationship management
- Staff supervision
Certification
- CBS (Core Banking Systems)
- AML/CFT (Anti-Money Laundering/Combating the Financing of Terror)
- MS Office
Languages
- Pashto
- English
- Persian
- Urdu
Languages
English
Professional
Pashto
Full Professional
Persian
Full Professional
Hindi
Professional
Timeline
Customer service representatives
Freedom Auto Group
01.2023 - 01.2025
Western Union Officer
Bank-e-Millie Afghan
01.2020 - 01.2021
Western Union Assistant
Bank-e-Millie Afghan
01.2019 - 01.2020
Executive & Correspondent Officer
Bank-e-Millie Afghan
01.2015 - 01.2019
Cashier
Bank-e-Millie Afghan
01.2012 - 01.2015
Bachelor - Business Administration (Hons)
Maryam University
High School Diploma -
Bibi Maryam High School
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