Khalil Bailey
Hanover,MD
Summary
Forward-thinking college freshman with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Cultivates rapport with individuals and in a team environment to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
5
5
years of professional experience
Work History
Circulation Assistant
McDaniel College
2023.09 - Current
- Assisted staff with special projects and library event preparation.
- Checked library materials in and out of library.
- Maintained condition of library shelves and study areas.
- Answered telephone and offered general information in response to inquiries.
- Helped library patrons by providing directional information.
- Answered questions from customers and staff.
- Showed library patrons where specific book collections were.
Dental Receptionist
The Dental Care Center
2022.06 - 2023.08
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for dental staff, scheduling appointments, and handling patient inquiries
Summer Youth Employee
Baltimore City Youthworks Program
2021.07 - 2021.08
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
- Promoted results-driven programs, aligning pursuits with overall enrichment goals.
- Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
Summer Reading Volunteer
Baltimore County Public Library
2018.06 - 2018.08
- Created welcoming and comfortable space by keeping library clean and organized.
- Utilized computer databases to locate library materials.
- Checked out and checked in materials to support patron circulation needs.
- Provided basic computer assistance to help patrons access needed resources.
Education
Bachelor of Arts - Accounting And Business Management
McDaniel College
Westminster, MD05.2027
High School Diploma -
Mount Saint Joseph High School
Baltimore06.2023
Skills
- Organized
- Accurate Recordkeeping
- Customer Accounts Management
- Critical Thinking
- Information Technology
- Complex Problem-Solving
- Database Management
- Active Communication
Timeline
Circulation Assistant
McDaniel College
2023.09 - Current
Dental Receptionist
The Dental Care Center
2022.06 - 2023.08
Summer Youth Employee
Baltimore City Youthworks Program
2021.07 - 2021.08
Summer Reading Volunteer
Baltimore County Public Library
2018.06 - 2018.08
Bachelor of Arts - Accounting And Business Management
McDaniel College
High School Diploma -
Mount Saint Joseph High School
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