Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khalil Claiborne

Chicago ,IL

Summary

Dynamic customer service professional with a proven track record at Lending Solutions Inc, excelling in resolving inquiries and enhancing satisfaction. Skilled in data entry and active listening, I effectively processed loan applications and streamlined communication, contributing to improved response times and customer loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Lending Solutions Inc
Elgin, IL
01.2023 - 05.2025
  • Resolved customer inquiries through phone, email, and chat channels to enhance satisfaction.
  • Processed loan applications accurately while adhering to company policies and guidelines.
  • Collaborated with team members to streamline communication processes and improve response times.
  • Utilized CRM software to track customer interactions and maintain comprehensive records
  • Answer inbound and make outbound calls to customers to assist with banking information such as account balances, account transfers, recent transactions as well. This was a work from home job as well.

Carpet Cleaning Technician

Daisy Carpet Cleaning
Apple Valley MN
08.2019 - 12.2022
  • Learned and applied safety protocols for handling cleaning chemicals and equipment.
  • Operated carpet cleaning machines to effectively remove stains and dirt from carpets.
  • Assisted in preparing work areas by moving furniture and protecting surfaces during cleaning processes.
  • Followed detailed instructions for different carpet types, ensuring appropriate cleaning techniques were used.
  • Drive Company vans to customers houses as well to clean their carpet, tile and upholstery.
  • Also try to add on additional cleanings.

Dietary Aide

Alden Estates
Orland Park, IL
06.2018 - 05.2019
  • Resolved customer inquiries through phone, email, and chat channels to enhance satisfaction.
  • Processed loan applications accurately while adhering to company policies and guidelines.
  • Collaborated with team members to streamline communication processes and improve response times.
  • Utilized CRM software to track customer interactions and maintain comprehensive records
  • Answer inbound and make outbound calls to customers to assist with banking information such as account balances, account transfers, recent transactions as well. This was a work from home job as well.

Education

Urban Prep
Chicago, IL
06.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Sales
  • Cleaning

Timeline

Customer Service Representative

Lending Solutions Inc
01.2023 - 05.2025

Carpet Cleaning Technician

Daisy Carpet Cleaning
08.2019 - 12.2022

Dietary Aide

Alden Estates
06.2018 - 05.2019

Urban Prep
Khalil Claiborne