Khalil Hollins
Detroit,MI
Summary
Hardworking and detail-oriented operations manager with years of experience in managing daily operations, customer service, and sales. Proficient in retail management, hospitality, and pharmacy technician roles. Possess a strong background in customer service, inventory management, and team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
SAFE HARBOR MARINAS
Detroit, MI, USA
03.2025 - Current
- Patrolling the building perimeter and premises
- Noting the entry and exit of employees, visitors, and other individuals
- Directing visitors to reception and logging their entry to the premises
- Monitoring our video surveillance system and reviewing footage if necessary
- Responding to alarms and calls of security concern
Operations Manager
CVS
07.2023 - 01.2025
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Opening and closing registers, accounting for the daily intake and preparing cash deposits.
Customer Service/Sales
Thrifty Car Rental
04.2020 - 05.2023
- Managed bookings for a high number of reservations per day, ensuring accuracy and efficiency.
- Answered phones to assist customers in making, altering, or canceling reservations.
- Utilized customer service skills to resolve conflicts, complaints, and inquiries in a professional manner.
Youth Basketball Assistant Coach
Michigan Voltage AAU
Canton, MI
05.2019 - 06.2021
- Assisted head coach in strategizing game tactics, player development and conducting practices.
- Supervise youth participants for to ensure safety and appropriate behavior.
- Promoted good sportsmanship, teamwork, and respect among athletes both on and off the court.
- Collaborated with parents to communicate team goals, schedules, and player expectations effectively.
Front Desk/Night Audit
Holiday Inn Express
08.2017 - 02.2020
- Checking guests in and out of the hotel
- Responding to guests' needs, requests, and complaints
- Summarizing each night's operations and listing any follow-up tasks for management
- Computed bills, collect payments, and make change for guests.
Education
Associate of Fine Arts - Fine Arts
Schoolcraft College
Skills
- Organizational skills
- Retail management
- Inventory Counts
- Sales Reporting
- Apple macOS
- Time management
- Pharmacy technician experience
- Communication skills
- Efficient and Detail-Oriented
- Night audit
- Supervising experience
- Excellent problem solving skills
- Performance analysis
- Positive reinforcement
Certification
- Driver's License
- Pharmacy Technician License
- ServSafe
- Forklift Certification
- Pallet Jack Certification
- Loss Prevention Qualified
- Class D Security
- Guard Card
Personal Information
Driving License: Yes
Timeline
Security Guard
SAFE HARBOR MARINAS
03.2025 - Current
Operations Manager
CVS
07.2023 - 01.2025
Customer Service/Sales
Thrifty Car Rental
04.2020 - 05.2023
Youth Basketball Assistant Coach
Michigan Voltage AAU
05.2019 - 06.2021
Front Desk/Night Audit
Holiday Inn Express
08.2017 - 02.2020
Associate of Fine Arts - Fine Arts
Schoolcraft College