Summary
Overview
Work History
Education
Skills
Education and Training
Language
Timeline
Generic

Khalil Stephenson

Orlando

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

JPMorgan Chase
Orlando
04.2023 - 03.2025
  • Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
  • Utilizes customer service expertise to interpret needs and deliver continuous insights
  • Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
  • Excels both independently and collaboratively, driving team success and achieving goals
  • Follows all regulatory and departmental practices and procedures diligently
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy

Bartender

Tap That Ash
Wilton Manors
01.2023 - 05.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.

Administrative Assistant

Leboy Tonight
Fort Lauderdale
01.2022 - 01.2023
  • Served as contact person and source of information to maintain good communication with clients.
  • Assisted with set up for social events and food deliveries.
  • Gathered and sorted data for inclusion in reports and files.
  • Answered phones and routed voicemails to respective employees.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Executed record filing systems to improve document management and organization.
  • Monitored office services mailbox for business support needs and requests.
  • Performed accounting or financial analysis.
  • Participated in credit and collections activities.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Stocked inventory and ordered office and kitchen supplies.

Lifeguard

SeaWorld Aquatica
Orlando
02.2019 - 02.2020
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Filled out incident and accident reports and submitted to supervisor.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.

Education

Associate of Science -

Valencia College
Orlando, FL
05.2024

High School Diploma -

Colonial High School
Orlando, FL
05.2018

Skills

  • Customer service
  • Data entry
  • Financial analysis
  • Office administration
  • Time management
  • Communication skills
  • Live chat support
  • Inbound call answering
  • Professionalism
  • Quality assurance
  • Teamwork and collaboration
  • Positive Language Use

Education and Training

other,true,other

Language

  • Expert English
  • Intermediate Portuguese and Spanish

Timeline

Customer Service Representative

JPMorgan Chase
04.2023 - 03.2025

Bartender

Tap That Ash
01.2023 - 05.2024

Administrative Assistant

Leboy Tonight
01.2022 - 01.2023

Lifeguard

SeaWorld Aquatica
02.2019 - 02.2020

Associate of Science -

Valencia College

High School Diploma -

Colonial High School

Similar Profiles

CREATE PROFILE
Khalil Stephenson